Leave a Review Lumi
SCAM! Beware they charge you even if you cancel before 3 day trial
Do not download and try 3 day trial. Ifyou do not want subscription and cancel they charge you regardless. They refuse to refund your money. They charge when you cancel the service per their terms after 3 day trial. They claim per their policies they cannot refund you. It is a scam, they want money not to offer a valued service. Just go to a department store and someone will help you pick your style for free. This should be a crimeShow lesscrabtree?9810538296
Developer Response
Dear Valued Customer! Thank you for writing a review for us! We are truly sorry to hear about your experience with the Lumi app's trial and subscription process. It was never our intention to mislead or disappoint you! Regarding the trial and subscription process, we make sure to clearly present the Terms and Conditions. The details about charges are depicted on the sales screen before the purchase is made. We strive to be transparent about our pricing structure and the billing process. Users are required to provide their consent before proceeding with any payment. We genuinely value our customers and their feedback. If you believe that a charge was applied in error or you'd like to discuss a refund, please provide more information at customer.care@lumi.place. We'll do our best to assist you.Scam
I wanted to have a look at this app. It took £.99 when it downloaded without warning me. I thought ok, not to worry. Not a huge amount of content on the app but loads of extras to pay for.
Then I find they took £40 a day or so later. I did not consent to this, I had no warning, I contacted them saying I didn’t want it. They said there was no option of refund and it was in their T’s & C’s. I asked what the £40 was for as there is very little content. They haven’t responded. I’ve asked twice more. No response. There is hardly anything I can access in the app and they have taken £40. Total scam don’t bother.Show lessReviewEmma
Developer Response
Dear Valued Customer! Thanks for letting us know about your experience. We're deeply sorry for the inconvenience! We want to pay your attention that, the customers cannot be charged in any way, without their awareness. Thus, to receive a personalized style guide you have had to choose one of the payment methods and confirm the charge. Regarding your refund request, we want to assure you that our support team is here to assist you, and we'll review your case to find a suitable resolution. Please drop a line to us at customer.care@lumi.place, so we can identify your account and get more details to investigate. We also kindly ask you to check your spam folder. Sometimes our emails can get there. Looking forward to hearing from you!Scam
This app is a scam. Like other have instructed on prior reviews, this app baits you in with fluffy words only to charge $50 dollars a few days later for a subscription. This is a clear bait and switch tactic that unscrupulous companies use to collect an initial payment in hopes customer will not see charge. However those customers watching for charges and disputes said charges, the merchant gives them the run around in hopes they will go away with their tails tucked between their legs. File a dispute claim with your bank or credit card company, bbb and anyone else willing to listen. This will place them on a list of companies to watch. It’s said the only way a company feels they can stay afloat is by scamming the public.
And customer care, save the fluffy frequently rehearsed word of how you value the customer and you are sorry for the experience. If you are truly sorry, mention the $50 charge on the app before the public clicks on the app.Show lessMesa68
Developer Response
Dear Valued Customer! Thank you for downloading our app and sharing your opinion. We love to hear all feedback, the good and bad, from our customers about their experiences. We are truly sorry to know that our app has let you down. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. Money is withdrawn only if there is a paid subscription and with the consent of the user. When downloading, you can select a subscription plan and only after accepting it, continue downloading. Please, report this situation to our support team at the customer.care@lumi.place email address. Our agents will investigate your case and provide a proper solution. We look forward to hearing from you at your earliest convenience. Have a nice day!Newbie
I ran across this on Facebook and I’m just exploring it. I’m older and retired so I don’t do a lot where I need to look put together. I usually just wear oversized tee shirts and shorts or leggings. I’m interested in seeing what kind of outfits you come up with and if I look good in them and if I’m comfortable. I have Arthritis both RA and OA. My feet hurt a lot so I have to be careful about footwear. I have so many shoes and slippers that I can’t wear because they hurt my feet. Your business seems interesting!!Show lessLakeLady12733
Has potential to be great, but not there yet
I agree with what everyone else said about the recurring charge and confusing up charges. I would suggest not signing up for the free trial unless you’re ok with being charged the subscription fee. They absolutely will NOT refund your money. I’m leaving it at 3 stars because their customer service team was responsive and professional and I have hopes this company will see the benefits of expanding their services and creating something truly unique and stellar. They have the potential to be great, but really need to take a closer look at their policies and the value of what you’re getting for your money.Show less123 dont thank me
Developer Response
Dear Valued Customer! We thank you for such valuable feedback! We believe we have made great strides in giving our customers the amazing support they deserve. And we're pleased to know that you've been satisfied with your interaction with the support team. However, it is sad to know that we might have let you down in some way. It was never our intention to mislead or disappoint you. If there is anything else we can do for you, please let us know at customer.care@lumi.place. We are here for our users and our community and will continue to be.Stung!
I downloaded this app a few days ago to have a look. Opted out of all the add-ins and didn’t arrange a consultation. I then had a brief review and thought -nah! Not for me - deleted the app and checked for any subscriptions that had been applied.
Today I receive an email from PayPal saying I’ve paid almost $50 from my bank account!!
I feel scammed and I hope the developers can resolve the prominence of their financial model as well as refund me for something I have not actually used.Show lessLynJardine
Developer Response
Dear Valued Customer! Thank you for giving our app a chance. It is sad to know that the results of the quiz and your interaction with the app didn’t meet your expectations and you decided to leave us. We would like to confirm that deleting an application does not cancel your subscription. We have a wonderful support team that can be reached at customer.care@lumi.place. Please drop us a line and we will assist you with the subscri[tion management as well as with the request regarding the refund.Not too good
It started well but I was offered clothing ideas for a 30 something, I’m nearly 70 albeit a Modern 70 I was still sent clothing like a crop top. The ideas were good as in the colour pallet but it would possibly help that you find out the age of the person you are aiming to help and the size, there is no way this bod is going to look great in a crop top. The advisor was good a very polite. I don’t think I will be using you anymore, that’s not to say you are no good, but you are not good for me. Thank you for your help.Show lesssandchamb
Developer Response
Dear Valued Customer! We appreciate the time you took for sharing this detailed and thoughtful feedback. Rest assured that it doesn't go unnoticed. Your review has given us valuable insight into the services that we provide at Lumi. We sincerely thank you for taking the time to share your thoughts with us. We regret to hear that your interaction with the personal stylist hasn't gone to plan. Our app developers are consistently looking for ways to improve the app and will take this feedback into consideration. If there is anything we can do for you to improve your experience please let us know at customer.care@lumi.place. We sincerely hope that you can give our app one more chance!First time user-great app!
I just had my first session with Tiffany. She was so helpful and shared some good references. I loved the discussion about colors. She suggested a few new ones for me and I’m looking forward to checking them out. I also liked that when she showed me a go-to outfit, I could click on the item to see where to purchase. I would recommend this service to anyone that is fashioned impaired like me. Have fun and look your best! Great resource.Show lessDriveFast828
Developer Response
Dear Valued Customer! We can't thank you enough for leaving such in-depth feedback about your experience with the Lumi app! We are delighted to know that Tiffany has provided you with an amazing service. Thank you for pointing out the usefulness of active product links in a personalized guide. We hope that this feedback will go to the top, so other customers can find out how they can benefit from the Lumi app. Thank you for being our amazing customer. We remain at your disposal if you need anything at all. Cheers!Didn’t get what was advertised.
I connected with the app by answering a long list of questions in order to get a guide that would enable me to reduce the amount of clothes I had yet have more options (according to ad). I did the questionnaire, oh then you need to pay 99 cents to see the guide, okay paid it. Oh then you need to download the app, okay did that. The app has a button that says Continue, then you see a line that says “by pressing Continue you agree to….” But you can’t see the rest of what you are agreeing to.
So, I get as far as a I can but never did get my guide. I emailed support to cancel everything and they email me a link they said would get me straight to my guide! But all it got me to was a screen to set up a styling session with someone. I have a feeling even if I did get to my guide, it would be just info in general and not specialized for me.
My problem with the app is that it is poorly written and the marketing department has tried to trick me into the game. Bad on you, just be honest with what you are offering and people will probably pay, I know I would have but what I wanted was a customized guide book, not a session to talk to someone. I’m using the internet cause I don’t want to talk to people.Show lessRockyAndMe
Developer Response
Dear Valued Customer! It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it doesn't go unnoticed. Your comment has given us valuable insight into the services that we provide at Lumi. We sincerely thank you for taking the time to share your thoughts with us. We want to bring our sincere apologies for any disappointment that has been caused. If there is anything we can do to correct your unfortunate experience with our app, please let us know at customer.care@lumi.place. We want every customer to have only a positive impression of the service and the app in common. We wish you and your loved ones all the best!WARNING SCAM ACCOUNT HACKERS
I downloaded the LUMI app yesterday and this morning my bank notified me of NOT 1 BUT 3 fraudulent charges on my account from LUMI totaling over $100! I immediately deleted the app and had to cancel my credit card. I'm thankful I have a decent bank that protects my accounts from frauds such as these but the download wasn't worth the inconvenience the time it took to work with my bank and the block on my account until my new card arrives. Now I find out they hacked into my PayPal account and charged another card. NONE of these were authorized in any way shape or form on my end and I did not have an active account.
BUYER BEWARE! ***If you are actively using this app make sure and watch your accounts for random changes from this developer ****Show lessAutumnet
Developer Response
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. We are very sorry to hear about this uncommon app experience. We would like to note that we don't have any of your personal or billing information, we do not charge customers directly. The charges can be applied if you have an active subscription and only after your authorization. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. All the information about the main and additional products and services is on the sales screen before the purchase. We do our best in giving our customers the amazing support they deserve. So, please contact our support team at customer.care@lumi.place. Our agents will investigate your case and provide means to take care of your inconvenience. We hope to hear from you soon.
