Leave a Review Lumi
Happy with support service
I have been stuck on Day 22 and cannot proceed. The support team resolved my issue and was truly helpfulTyres Donnellyzyqhhf
This is amazing!
I am really excited about this app! My stylist, Elsa, was able to steer me in the right direction as I was planning a wardrobe purchase. Her advice saved me about $100. This is well worth the purchase price of the app for a real live individual stylist who understands your style and seeks to maximize your wardrobe choices. Just get this app & you will see for yourself!Show lessMusic_Educe
First time fabulous!
I didn’t really know what this app was, I immediately connected with a stylist who gave me fabulous sites to shop on based on my style. That 10 minutes was priceless. Thank you!Shaniekae54
Misleading & Feels like a trap
I purchased and gained access to the app. It is not at all what it sells prior to subscribing. It is a style course only accessible one day at a time with basic generic style theories you learn in fashion school.
To have a custom stylist or actual styling you need to pay for additional up sells. Multiple additional in app purchases for almost EVERY feature.
Once logged in I tried to cancel and CANNOT ACCESS MY ACCOUNT. Never received a confirmation email, was never prompted to create a password. Password reset did not show my email as valid. This is a trap to bill you beyond the 3 day trial. Even the structure of the first goal is set to 4 days. Not cool.Show lessWendyReviewedThis
Developer Response
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this issue and wish to resolve this as soon as possible for yourself, as well as, other customers which may be experiencing similar issues. It's unfortunate to hear that your experience with the Lumi app has been exhausting. Kindly note that Lumi is a unique ecosystem that helps users find confidence in how they look! Having a Premium Subscription, you can reach your Fashion Stylist 24/7 and get personalized advice on the on the spot. For your convenience, a fresh portion of daily tasks gets unlocked with the new payment period, so that you have enough time to make the necessary changes to your planning before moving forward. Also, we regret to know that you have faced technical issues with unsubscribing. We kindly ask you to contact our support team at customer.care@lumi.place email address if you need assistance or instructions on how to cancel the subscription. Have a great day!I am very grateful to Lumi stylists
I am very grateful to Lumi stylists for helping me look my best. I'm the kind of person who doesn't know much about fashion and it's hard to find clothes that are in my size and budget. Emily helps me pick out the right items and makes sure I'm on trend with what's popular. She is also so supporting, always reassuring me when I doubt myself.Show lessRichy Powleyusxxbyhh
Excellent Chat Experience
While it sounds like some folks have had challenges, my experience so far has been great. The chat style consultation was on point, offering me solid advice and outfit examples for my casual creative workplace. Elsa really took the time to adjust to my feedback, and was wonderful to work with!cc pittsburgh
Unable to Cancel - This app is a scam
Lumi makes it impossible to cancel. The content on this app is a joke. You go to cancel and it asks you to enter an unknown password. You push the button for reset the password and it never emails you a password. Then you email customer support and they send multiple emails asking inane questions begging you not to quit. Do not enroll!Show less34apcg
Great Pocket Stylist!
Emily is awesome! She is a pocket stylist and she is the best! I was actually having problems with the app and she was willing to help me with that and then offered to help with style advice! She gives the best style advice!twebs34
Super excited, great advice
My first consultation went awesome!! Stacey really listened to the information I gave her ( which was far from straightforward ) and gave me tips and ideas that encompassed everything I tried to express. Can’t wait to put her suggestions to work and see if I can finally feel pretty again!!Soulita Gothika
Grate advice
At first I was a little confused with the app understand the daily challenges, and I’m not sure if I clicked on an advertisement, but it was trying to get me to buy another subscription but I use the chat function to get some advice from a style at on how to style these two beautiful skirts I’ve had for over two months, but still have not worn. I’m really excited to try them over this holiday weekend. Shout out to Olive for making this a very enjoyable experience!Show lessSissyJane415
Developer Response
Dear Valued Customer! We appreciate your feedback and we are glad to hear that we are able to provide you with the product that you enjoy using. We love hearing that our stylist Olivia met your expectations and gave you appropriate and unique advice about your skirts. We'd love to hear from you after the holiday weekend, how you felt about your look and whether you received enough compliments on your style. We hope you have continued to use our app since the time you left this review and we wish you nothing but a great day!
