Leave a Review Cracker Barrel
What is the point of having an app this broken????
What is the point of having an app that doesn’t work? What is the point of having rewards when they don’t work? I have been trying to enter an order with a birthday reward for a month. I have not been able to use it. It will go bad in a week. This is ridiculous. It will not take the money off. It will not put the order together and every time I try to check out without it I can never actually get to the checkout because it says there there’s an error. My app is up-to-date. That is everything I have to say about this app. This has been a nightmare to use. I have never been more thoroughly disappointed and I will probably no longer eat at Cracker Barrel. I am so angry. This is ridiculous. Hire UX designer and developers that knows what they’re doing.Show lessloulabean
Developer Response
Sorry to hear you're having problems with our app! Please send details to mobileappsupport@crackerbarrel.com so we can help out.So Many Problems
This review is based on experiences over the years, not just one experience, so I don’t remember all the full details. All I know is that my family loves the food at Cracker Barrel—they never disappoint. We often prefer to order out instead of eating in, and whether trying to order online or in the app this process has NEVER been easy. Some examples are: lack of clarity on how to switch the order from delivery to pickup, having to re-enter the entire order when trying to change something difficulty making substitutions and numerous other technical issues. If not for these factors complicating the ease of ordering pickup, we likely would have eaten here about twice as often as we actually have. I’m sad to not be able to bring my business here as often as I want to.Show lessCommaman
Dolly Parton RUN FROM THIS COMPANY!!
The App never works & the few times it has worked, the Store # 746 never gets the order correct and it takes them 2+ hours to get your incorrect order ready! Store Management is Terrible. I love Cracker Barrel's food but getting it is impossible!
So Dolly if I were you I certainly wouldn't want my Good Name associated with this disaster of a company. Poor service, unusable App, Store Management that doesn't care about their Customers, and Discrimination and Rude treatment of their Customers.
Love you Dolly, but please don't associate yourself with a Company that doesn't do right by its Customers or Employees. And doesn't want to fix the problem!Show lessSlyandsam
TIME WASTER
First, why in the WORLD is the menu not setup like the menu in the store!? I couldn’t find ANYTHING. THEN, after I selected what myself and my family wanted, I hit the submit order button and it tells me I can’t purchase something in my cart.. WTH??? Then don’t let me CONFIGURE THE ITEM!!!!!!!!! This happened TWICE and I had to keep putting in my order details because it was deleting my info!!!! ALSO, whoever coded this app needs to fix the fact that every time I click in an info box when entering my checkout details it slides to the bottom of the screen and I can’t see what I’m typing in!!! It took me 25 MINS to order our food AFTER we had all decided what we wanted (not including me having to re-pick two times bc it didn’t tell me I couldn’t buy something) Good riddins! Next time I am warm out and just want to place a mobile order so I don’t have to cook at home I’ll remember to call my local diner instead. What a TERRIBLE mobile order experience.Show lessreviews116
Developer Response
We're so sorry for the frustration experience. Please reach out to mobileappsupport@crackerbarrel.com so our team can help.We love Crackle Barrel Food, but we hate the app
We love Cracker Barrel food and the Cracker Barrel shopping experience. But we just tried to sign up for the app, because we use Cracker Barrel so much, and the requirements of the app were absolutely tedious and frustrating. And, even more concerning, to complete the app sign-up process, we had to say that we would allow Cracker Barrel‘s promotional partners to access our personal information. In all my history of signing up for apps, I have never been forced to choose this requirement. So, I backed out of the app and did not complete the process. Because I don’t want to be forced to allow other companies to access my personal information in order to be part of Cracker Barrel’s process.Show lessNSV TN
Developer Response
Thank you for the feedback. We will pass this information back to the team.Error: could not load shopping basket
What’s the point of offering online delivery through an app that won’t ever let you check out? I wrangled the family, I passed the phone around to enter all the choices, tapped “Checkout Now” and all I get is the error message above. Might be for the best… We’ve had more trouble getting our orders than you would believe. Happens every time we order. Without fail, something is wrong or something is missing. Sometimes several things. And don’t get me started on the quality of what we get, and how quite often the things we order are pathetic replicas of what they’re supposed to be.
Honestly I truly don’t know why we keep ordering from you guys. You sure give us plenty of reasons not to.
Incidentally, I’m running the latest version of the app on the latest version of iOS.Show lessrobinparrish
Couldn’t complete order
I was excited to discover this app for a couple of reasons. First, we like the food but have difficulty enjoying the LOUD restaurant environment, so we don’t get to enjoy the food very often. Second, someone in our household is sick. Because of this I wanted to place a curbside order to avoid potentially exposing anyone else.
Unfortunately, after multiple attempts my order failed with a “Token Error.” I called the restaurant to place the curbside order and was sad to learn they were unable to do so, I would need to go inside to pay.
I’m sad we still won’t be able to enjoy Cracker Barrel’s yummy menu options without putting up with the excessive noise created by the poor acoustics in the dining room.Show lesskiss off Kroger
Cracker Barrel Rewards Prigram BROKR
I downloaded the app and registered to become a member of the Cracker Barrel rewards program. The first time I used it, I presented my phone to the cashier, and they said that my purchase went through using the app. I never saw the points on the app. I went online and submitted a trouble sheet with the information to try to regain those points… Nothing ever happened. I ate a second time at the restaurant, and this time used the app to pay the bill thinking that this would generate the points. It’s been a week and my balance is still listed as zero. I would not recommend this to anyone.Show lessBosnbob7
How is this rated high??
Tried again… still the worst of all restaurant apps, by far. NEVER WORKS, EVER
Every single time, it’s one thing or another! Something about “token no good” or card expiration won’t go in, or timing is messed up! Instead of adjusting pickup time to 20 min from when I hit “order” it says 19 minutes isn’t enough time! There’s no Apple Pay or even a way to save credit card so I don’t enter it every time. The food is good, the app is terrible. I hope you’ll get someone to make a working app & fire your grandson in the basement trying to make this one!Show lessneiljcrump
Developer Response
I am truly sorry that you are experiencing this issue. Please email me at mobileappsupport@crackerbarrel.com, so I can help! In the meantime, please make sure your app is updated to the latest version. I appreciate your patience as our team looks into this issue.Can’t complete an online order
Constant error messages pop up when trying to add items to the cart. When we finally get everything added, we get an error when submitting the payment. This has been happening for months. I can’t believe the app hasn’t been fixed yet. We end of giving up and having to phone in our order, then walk inside to pay. Forget curb side pickup.Show lesss7cJeremy
Developer Response
Oh, no! So sorry the app is not working as expected. Can you reach out directly at mobileappsupport@crackerbarrel.com to tell us more about what you're experiencing so we can look into it?
