Leave a Review Cracker Barrel
Wait list does not work
I used the app to join the waitlist for the Huntsville Alabama store. When I got there clicking I’m here did nothing. I looked at my text messages and saw I had to check in with the hostess. I waited in line to check in with the hostess for quite some time. When I finally got her attention she said I wasn’t on the wait list and it would be 25 minutes for a table for one. After already standing for 10 or 15, I was not about to wait another 25! I buy 100’s of dollars worth of gift cards every year to give as gifts. Not again. I deleted my app, account, and took my business elsewhere. The app is useless.Show lesswouldluvapizza
Worst app
I have been “using” this app for several years and it is a source of constant frustration. Today, it won’t move past find a location. It finds my local store but won’t move beyond that page to let me place an order. I have uninstalled the app twice, restarted my iphone twice. Still won’t work. Then there is the whole issue of why can’t they process gift cards for payment. Check the version updates-a “fix bugs and improvements” update every month? Please put together a team that can get this right!Show lessLuvswrdgms
Developer Response
So sorry about that! We are aware of the issue and working to get a fix out as soon as possible.App needs some work
I have always liked Cracker Barrel‘s food, but using this app is frustrating. It shouldn’t be that hard to order food. My wife and I attempt to use this app traveling. Look ahead on Google maps and find a Cracker Barrel that’s convenient for us and then order out. It’s always frustrating. Have one of your developers look at the Chick-fil-A app. That’s a great app.Show lessFF5_rocks
Doesn’t work
I downloaded this app a few weeks ago. First time I used it, it worked great and no issues. But every time after that it has not worked. I either get a message saying the app has to be updated (even though there was no update available) or an error message. I even tried ordering through their website instead as a backup and I get error messages there too. The whole online ordering system needs an overhaul.Show lessfarrisrae
Developer Response
I am so sorry to hear about your experience with our app. Can you please email me with more details of this issue via mobileappsupport@crackerbarrel.com? I'd love to look into this for you.Won’t let me order
This app was working great. I ordered on it one day last week & it worked fine. Tried it the next day & my order wouldn’t go through. It came up with an error that said my app needs an update but there isn’t an update for it. A week later, I tried again, exact same thing. When i search for the app in the App Store there isn’t an update. So I can’t figure it out. Also, if you are going to have us create an account it should store all of our personal, vehicle, & cc info so we don’t have to enter it every single time. Come on Cracker Barrel. Fix your flipping app!!!Show lessWlrey
Developer Response
This sounds really frustrating. I am so sorry that our mobile app hasn't been working correctly for you. Can you please reach out to me at mobileappsupport@crackerbarrel.com, so I can look into this issue? I'd love to resolve this for you.I TRULY HATE THIS APP MORE THAN ANY APP I HAVE!
I’ve had this app downloaded forever! But I have never got to use it as long as I’ve had it downloaded! It either doesn’t let me sign in, when I have it on… leave me signed in, or when I’m putting in my order it will sit there and spin and pop up… WOOPS Something went wrong… if and when I finally get my order in… it has never taken my card for the payment!!!!! Of course when you call the restaurant itself they tell you that you have to come in! The whole point of me having these apps are for the points and curbside because I can’t stand on my legs for any period of time! I’ve never received any points, promo codes, I mean to tell you I have never received anything for the hundreds of dollars I’ve spent with Cracker Barrel! I have even stopped going because of the hassle, and waiting one night over 2 hours for them to bring out my food and them saying it was my fault when I clearly had proof I called them when I got there on my my phone! The food at this location has really dropped the quality from what it used to be as well and that’s from several people saying that. Oh I did send a letter to the corporate office about the night I waited for 2 hours. Never even received a response from them!Show lessLadigameplayer
Developer Response
I sincerely apologize for any inconvenience you experienced while using our app. Our team is committed to providing a seamless and enjoyable user experience, and we take your feedback seriously. Can you please email me at mobileappsupport@crackerbarrel.com, so I can take a look at this? Thank you!Never updates
Update to iOS 16.5 already. I long to have favorite stores saved and other menu items saved. Instead of putting in the restaurant location every time. It would be nice to log in and have the app just know the usual location. Come on already and update my favorite southern restaurant app, please!lkb4jsd
Developer Response
Your feedback is very important to us. Our team is continuing to make improvements to our app that includes this feature. If you have any other concerns, please feel free to contact me at mobileappsupport@crackerbarrel.comGreat Convenience
When you’re setting at home and you don’t feel like cooking but you don’t want a sandwich- it’s great to pick up your phone and just place an order for a great country cooked meal! Then when you don’t feel like getting all dressed up- the curbside service is awesome too!DAAMouthi
Developer Response
I'm so glad we make your way to homestyle food so easy. Thanks for your kind words. It's our pleasure to have you as a guest.Too Woke for Us
I have been a loyal customer of Cracker Barrel good money in their stores during that time. This ends today.
After Cracker Barrel turned their backs on their customers bye going all in for pride month, I have deleted my account and the app, and will never return. I know plenty of other people who will do the same. This all could’ve been avoided by staying politically neutral, and knowing who your customers are. Cracker Barrel will now get the Bud Light treatment from here on!Show lessJoeNobodyX
crackle barrels on bush river road in Columbia South Carolina
Sunday evening, we went out for lunch. It took 15 minutes for the hostess to come to the desk. 15 minutes for the server to come to our table 20 minutes before our food came out and when it did it was cool. I have tried to give this restaurant the benefit of the doubt, but this is the fourth time that I have
are Cracker Barrel‘s on bush, river road lately and the food was not attractive, or pleasing to eat. Cold pancakes the butter wouldn’t even melt. I have gone to this establishment for years after the pandemic it has gone down drastically. I will not be visiting they are again. And I will tell my friends they are taking a chance.Show less🙏🙌🏽🙌🏽
Developer Response
I am truly sorry to hear that you were disappointed in your visit. Please send us more information about your visit here: https://guestrelations.crackerbarrel.com/s/contactsupport. We'd love to make it right!
