Leave a Review Cracker Barrel
can’t place order
I love the meals here but this app has been so frustrating today. I tried 3 different debit cards several times, restarted the app, double checked my balances, started my order over twice and still had no success. It just kept saying something went wrong and didn’t even tell me what went wrong. 🤬JJamean
Developer Response
I hear your frustration and would love to help! Have you tried updating our app? Please make sure you have the latest version downloaded for optimal usage. If you continue running into issues with your payment methods, please email me at mobileappsupport@crackerbarrel.com.Missing features
Why is there no option for Apple Pay or save payments when placing an order for pickup? I cannot find previous orders to quickly reorder anything. Otherwise the app works fine it’s just a Pat to always enter my card info after manually entering my order every time.davperez
Developer Response
Hi there! We appreciate your feedback on our app. Our team is constantly making changes to include more payment options and more. I appreciate you taking the time to tell us about your experience!Good service
My last order had a couple errors and I contacted store and manager was so kind and fixed issues right away! It was a to go! I eat here regularly because of the service!!! And kindness!mrstoad04
Developer Response
I'm so glad one of our team members was able to help you with this issue. Thank you for your order and feedback!Great, but…
If you don’t want to store the credit card info, at least be nice to provide me with a numeric-only input to enter my credit card number. Also it would be nice if you to process my cc expiration date and add a slash in there or at least put a placeholder to see what format you expect.
And it would be terrific if I didn’t have to log in every time. My password manager does not pick up that I’m on Cracker Barrel site.
Basically, I am very lazy. The less time I have to spend retyping the info, the more I’m likely to order.Show lessEugeeeeene
Developer Response
So sorry to hear about that! Unfortunately, we've had supply chain issues that have affected our hashbrown availability. If you can send the store number to mobileappsupport@crackerbarrel.com, we can look into that for you!Missing some options
App generally works well however there is no option to pay by cash or gift card. There is also limited ways to customize an order. My biggest complaint is that the app will always say "you're order will be ready at ..." but it NEVER IS and I end up standing in the store forever waiting for my food . With this said I do love Cracker Barrel and all they do for the RV communityShow lessKodyfab
Developer Response
I appreciate your review, Kody. We're working hard to accept other payment options and customizations added, so please check back for updates. Thank you for being our guest!App VS call in
In this age of Covid and the CDC telling everyone to be cautious of those around you, calling in to the store to make a to go order doesn’t make it easy for those with loved ones at home with Covid. I’ve been exposed and you tell me you can’t take my card over the phone or add to an app order, I’ll have to come in to the store and possibly expose others but I can make another mobile app order and pay on the app. I’ll take the app all day long rather than trying to call in and get people on the phone who are rushed and show no consideration or understanding. Customer service has reached an all time low.Show lessbr's tunes
Apple Pay and Payment Difficulties
I’ve had several issues getting Apple Pay to work in store for it to be advertised as feature at every table. I have yet to get it to work, the same goes with Google payment. Also, when ordering take out I wish Apple Pay was offered as a payment choice instead of needing to type in credit card details every time I order.Show lessChriscurtisbass
Developer Response
Thanks for your honest feedback, Chris. We're working hard to resolve any outstanding payment issues on the app. Please update to the newest version next time to see if Apple Pay working better for you. Thank you for being our guest.New app
Great job. Very user friendly. Remembers your info so not to input every time. So much better and I appreciated your making changes to meet your customer. Thank you.JanieF54
CC info
Make a option to save CC info so we don’t always have to put it every time .SublimeFan
Save Payment
Please update to allow payment card to be saved.mfinan68
