Leave a Review Cracker Barrel
Interface is bad
I downloaded this app so I could join the waitlist with my family of eight. Sadly, the number only goes up to five on the waitlist. It looks like it’s too big because the interface extends past my screen face. Meaning, I cannot see the all the data on the screen.Terishouse2home
What happened to app!?
The ability to get on the waitlist used to be a great feature, sadly not anymore. Signing in on the app does absolutely nothing now. When we arrive to the restaurant, we are quoted the same wait time as the app showed 30 minutes prior. Also you dan no longer tap “I’m here” on the app, the feature doesn’t work. Plenty of restaurants have an app for waitlist that actually works, this one is useless.Show lessDawglover330
App
This app is missing items from the menu like the buttermilk chicken, and the momma and grandma specials and it gives incorrect wait time was giving 15 minutes and it was actually 30 minutes wait. I love the food but this app needs to account for the restaurant times so we are not wasting timeAarron's review
Can’t join waitlist
Tried repeatedly to join waitlist. Filled in all the fields—party size, name, phone # — and the join waitlist button won’t activate. Even tried removing and reinstalling app. Tried both with and without joining the mailing list.aaaaaaaasrgh
Waitlist is completely useless
Signed up for the waitlist and was given a 30-40 minute estimate on when to arrive for our table. I have two children 2 and under, so this was going to be very helpful. We got a confirmation text with the same estimate time and arrived on time.
We checked in with the hostess and after 10 minutes of waiting in the crowded store, we checked in again for a time estimate. She said it would be another 15-20 minutes. When I mentioned the estimate we were given, she said the app isn’t connected to what’s happening in the store.
Texas Roadhouse has their system figured out. I don’t know if there’s any connection, but it’s worth it for the app developers to find a way to connect the times to the store otherwise the time estimate is completely pointless and frustrating.Show lessStephanie Joy
Developer Response
Oh, dear-- that's not how waitlist should work! Would you mind sending me a quick note about which CB location this was so we can follow up with them? mobileappsupport@crackerbarrel.comWaitlist Doesn’t Help
The waitlist functionality is a joke. Claims to put you in the list but then you’re basically waiting but full length of time same as if you had just checked in in-person.1of42
East To Navigate
I normally don’t leave reviews but the app has recently gotten so much easier to use! Thank you Cracker Barrel:))Kbear01
Great app BUT
This app has improved amazingly. The reason I don’t give it a 5 stars is because it won’t allow me to set up a schedule. Doesn’t matter what I do I have to pick up my food in 20 minutes. I went to the website and I was able to schedule a time for me to pick up the food for any time I wanted. Also, it won’t saved your credit card information. I should have the option to save it if I want too.
Developer Response
(We're so glad you're enjoying the new app and thank you for the feedback! We are working on saved payment and are working to get that out soon (stay tuned!). You should have the ability to choose a future time on the last screen when starting your order, beneath the ASAP option. Thank you for being our guest!)
Thanks for the response, but I just went to the app and will let me pick a date but not a time. Whatever time I do my request, that’s the time it will stay and once I finished my food request it shows food ready 20 min from the time I requested. Date will change but not the time. In the website no issues.Show lessMyas2011
Developer Response
We're so glad you're enjoying the new app and thank you for the feedback! We are working on saved payment and are working to get that out soon (stay tuned!). You should have the ability to choose a future time on the last screen when starting your order, beneath the ASAP option. Thank you for being our guest!Can’t use gift card
I can’t use a Cracker Barrel gift card even within your own app? Doesn’t work on your website, either. Highly annoying.Bry005
Ehh
No exit numbers? No satellite view?captainsnarky
