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Board of Insurance should investigate this org
App never works. I get emails saying I have a letter in my portal with important information but constantly get errors on the app and the site on the computer gets confuses and crashes. The email messages I get come in at the end of the day on Friday so can’t even reach service to get access to this “important” letter that requires my attention. Messing with someone’s income when they are on disability and making it impossible for that person to stay compliant is unacceptable and unethical.Show lessApp update
Updated the app yesterday now I can’t access it, keeps giving an error message , it was working fine prior to the update.Horrible
Constant technical difficulties I never write reviews but this app never functions properly it’s quite annoying not efficient at all .App never works
App very seldom works.App NeVeR works
Fix the app! It never works! Always loading issues, technically issues, unable to upload documents. It’s absolute GARBAGE!It doesn’t want to work
After the update it just keeps saying it’s down I have removed it and redownloaded it at least 3 timesNot worth any stars
Terrible app. Is this a legit company? If I open any letters to check it goes straight to tech difficulties & locks me out. Updating absences doesn’t move a dial so no ability to record. And the company’s customer support is so far around the world I cannot translate the phone conversation to update information or receive information. This has been a horrible experience through & through. Terrible app, terrible communication & service & is not a benefit at all. Total waste of time, effort & money to do business with this company.Show lessWill not show my case
App is not useful, first it wont show my case. It says no claims. Then i tried to upload files/documents and it wont let me, please fixThe worst
The app never uploads documents or the reps “lose” paperwork. Some functions work half the time. This app is awful to deal with. Calling the company isn’t much better.Horrible
This app always has technical difficulty!