Leave a Review Jamba
Delivery Order Never Delivered
DON’T ORDER DELIVERY! Our order was never delivered so we had to call the store at the Mesa, Arizona location. They told us they didn’t know what to do because the order was given to either Door Dash or Uber Eats. It sounded like they couldn’t do anything for us, but we pressed them since we ordered through the app.
Eventually, said they couldn’t refund us the money yet because we could still get our order, in which we told them we didn’t want our drinks if it was over 30 minutes late anyway due to the quality. They said they would speak to their manager, who wouldn’t be in until the next day.
We were then instructed to call back, and that our refund would be given to us 24-48 hours until we spoke with the manager.
The whole experience was way too inconvenient, and it looked like they wouldn’t have done anything for us because “they already handed the order off to another service”. I definitely will not be using the delivery option again. Very unpleasant experience.Show lessN85325
Buggy App
The app is very buggy. The option to customize a smoothie in the comments section was removed with no explanations. With my husband and I both dietary restrictions that was very helpful. Also every time we travels and we order from a different Jamba the app freaks out declining my saved card. Only until I force close it and open it, it’s tell me the card has been removed. I am constantly re-adding my card. What’s the point of having a save card option if it dose not when you change stores.Show lessNdkamd
Great juice - app needs work
Of the many issues with the app, todays was a 20% coupon that showed as applicable, completed the order, THEN showed me the coupon didn’t work and that the full amount had been charged. (Usually the million times a coupon doesn’t work with the app, it “correctly” shows its inability to use it PRIOR to purchase; so you can adjust your order if necessary.Show lessBwellHiker
Great way to order
Works every time and order is correct. It also gives great discounts, even gives free smoothies occasionally. Only suggestion for improvement might be to add a place where you can enter special requests. I’d like to add peanut butter to some smoothies but can’t unless I order in the store. But seriously great app if you are a Jamba fan.Show lesstravelrep
BEWARE
If the particular store that you have selected (like the one I went to in Suisun City, CA) doesn’t have all the necessary ingredients for your drinks, which was like all of our drinks, they can’t really refund you you’re just, out of luck. I went in to grab my drinks after waiting 20 minutes the app so they should be ready, only to find out they didn’t have any ingredients and they didn’t know how to issue a refund and there’s no phone number to call for Jamba Juice corporate, it’s a joke, I wouldn’t ever use the app again I would only pay in person because I don’t wanna lose another $45.Show lessLove4All4Love
Beautiful App and So Simple!
I haven't really reviewed apps much before, but feel the genuine need to after my first experience utilizing the Jamba one! As a Vegan, I'm SO glad that they had a "dietary restrictions" checklist that you can mark as you make your account! It makes it so much easier to order items. :-) The general look and feel of the app is smooth and chic, and everything is there right where you need it. I placed my first order today with zero complications or complaints, and already know that the points/rewards system is going to be super beneficial (a JJ just opened near my place, so I'll be frequenting it often!) Thank you for creating an easy, lovely experience for customers here. 😌Show lesswingxs
Phone number issue
I think it’s ridiculous that you can’t make an account with a duplicate phone number in use. It won’t let me sign up because it says my phone number is already in use, however someone else had this number before me. So now I can’t make an account, even though I personally haven’t created an account under this number? I’ve never had an app do that. It makes sense for email, but it shouldn’t matter what phone number is listed as long as one is provided for ordering.Show lessDancingMoon1111
Constant bugs
I’ve had this app for years and have never successfully placed a mobile order. I also can never use multiple gift cards or even use a gift card and then pay the remaining with my visa. Today I attempted once again to mobile order and now it says “ERROR: Get basket operation failed. Please check internet connection and try again” LOL. This app is only useful to conveniently look at their menu and see if you have an rewards available. All other futures are absolutely useless.Show lessmer74000
NOT intuitive at all to choose location
This is the 3rd time this happened where my order was sent to the wrong Jamba. There are two diff ones in our area that we go to. After the first time it happened I very carefully check to make sure that I chose the correct one and somehow it changes to the last location once the order is made. The first couple of times this happened the staff was very nice and told me they will just call the other store to cancel the order and everything was ok. This time they told me I have to call, but nobody answers at the other store. So now we’re buying another drink and the staff here told us they’ll try to call to cancel it for us. So. We’re just hoping the other order gets canceled. If I don’t get the other order canceled I’m just going to quit on Jamba. This is too ridiculous.Show lesspinaymlc
My favorite since the late 1990’s!
Jamba Juice was under a different name when I first started going to Them for smoothies! I love their fresh squeezed orange juice in my favorite smoothies. And I love their bowls!! I use the app to order from time to time too. Just wish my old favorite was on the app. It is Orange Berry Blitz and I would want to substitute the fresh orange juice for .75 more. Thank you!!Show lessBJolly5
