Leave a Review Jamba
A basic ordering app that doesn't do anything
This app fails constantly. I end up ordering in person most of the time because the app is almost useless. Sometimes it's missing smoothies from your basic menu, though I can order them in the store. Sometimes it says the location doesn't accept online orders, even though when I go there is a designated area that says "Mobile & Online Order Pickup." Sometimes it says the location is cash-only, which is both a lie and defeats the entire purpose of a mobile order. Sometimes it can't log in and then says the account doesn't exist on a password reset. Get your act together, Jamba Juice. No reason this app should have this much trouble.Show lesssaint0wen
Developer Response
We apologize for inconvenience. We're experiencing some ingredient and packaging shortages. We still carry lots of your fav products! Thank you for your patience.Fix the app please!
I have had nothing but issues with this app recently. It let me place an order and when I went to pick it up a few minutes later the store was closed.
I’ve placed multiple orders that have disappeared once I arrive. I’m not getting points for my purchases because I’m having to do in store orders.
My daughter just placed an order and I came to pick it up and there’s no record of the order. She asked me if I could order it for her because she tried to reorder it and couldn’t. I tried and I wasn’t allowed to order it either. Now I had to order it verbally and wait which I don’t have time for. I’m still here at Jamba Juice and have been able to do all of this while waiting. This is ridiculous and I don’t get banana points for ANY of the orders I have to reorder. Ridiculous 🤬Show lessValerie Steffes
Sneaky App Practices
This is in reflection to the Jamba Juice app, not the beverages themselves. There is a .35 cent charge with each order you place, all in the name of ‘server maintenance.’ No, seriously. Each time you want to order ahead, or get an online exclusive drink: “that’ll be an extra .35 please and thank you.” May not seem like a big deal at the time, but think of how many other consumers are in the exact
train of thought? Don’t support this behavior, if you want a smoothie, order in the store. (You can still use rewards using only your phone number)Show lessGunslinger 0071
Good, but….
The app could be better if there were a way for me to get notified that they are out of certain things. This has happened a few times where I have ordered something and the item wasn’t available. So I had to wait while they made me something else in store. It’s definitely a minor complaint. Just something to improved the experience.Show lessMegagokushadow
⚠️App was nice, but no coupons accepted in spite of meeting the requirements?
Despite the hype, the latest app update still didn’t solve the problem of accepting coupons within the app. I tried different combinations - while many of them did meet the Terms & Conditions and within the allowance, the app kept on saying “Check Reward Requirements.” I even contacted them to resolve the issue and a new coupon was issued. Still, that didn’t even work and the “Check Reward Requirements” remained in effect in spite of my best efforts.Show lessKY_CHAK
If i could give zero stars i would
I went to Jamba Juice not knowing they don’t accept apple pay. So I left hopeless until i saw that they were advertising their app on a poster. So i downloaded the app to order my drinks and pick up it right then and there! But from the starts there were product pain points that I could not successfully place my order. First, I wanted to sign up and filled out all the text fields, but the submission would not go through and kept getting this message saying it failed. I tried twice and decided not to sign up and just order as a guest. I tried to search for the location of the Jamba Juice I was at but for some reason it I wasn’t able to select it and it was also labeled as ‘closed’… which was confusing bc I was right in front of the store and it was clearly operating. Anyways, I closed the app and reopened it to try the whole process again, but nothing i wanted to accomplish got through. I ended up going to Rite Aide and bought some Naked Juice instead. The design was clean and pleasing, but nothing was functional on my end…Show lessnakedjuice
This app is very glitchy
I use this app daily, every day practically. It is laden with bugs, problems getting the order at the store (Today they did not have my order and they have no idea why it didn’t arrive this is happened before)
Also recently the food was removed off my app and I could not order it in the store did not know why so I stopped ordering the food in advance which I had become a custom to getting. Also the constant upsell every single time I order you have to pop that screen up right as I’m trying to go onto the next screen and you’re trying to sell me a waffle or a water yeah no thanks that’s really annoying can you please stop that. Basically a glitchy app that allows you to order in advance in your order may or may not be ready at the store when you get there. My suggestion is they scrap this app and build it again from the bottom up it’s that bad.Show lessZazzers
Major Disappointment
I have loved Jamba Juice for a long time which is what makes this disappointing.
This app is overly complicated which I could live with, but what bothers me the most is that it is so difficult to choose the pick up time and it defaults to a tip. Why is the default a 15% tip??!!! Who tips 15% for someone doing their job? These aren’t waiters who are comí by your table every 15 minutes or delivery drivers driving 20 minutes to the restaurant to get your food and then 20 minutes to your house.
But the absolute worst thing about this app: they never start making my mobile order until I’m in the restaurant!!!’ What’s the point of the mobile order??!!!! Even if I order 15 minutes in advance, they still will not have even started on my order.Show lessBest App for Trafic
Item shows as not available when it really is
I really think only order the Orange Dream Machine, but the app no longer lists it for my location, even though in fact they sell it. I found the app difficult to navigate in general. Also wished it listed the phone no. of locations instead of just address (since I ended up having to call in my order). I have upgraded the app twice I the last several weeks and the problem persists. App is useless for me in it’s current state.Show lessMjsmith0
Frustrating not worth the download. You lost a Customer.
First off the app design is terrible. All the other reviews about the app working erratically are correct. In my case I wasn’t even able to place an order because it refused to add not one or two but three of my cards. You can only add a card at time of order which is another design flaw. I happen to be close to my local store when trying to order and decided to go to store for help. The person at the store knew nothing about the app or how it works and was rude about it as well. Not only would I not recommend using the app but I will never buy from Jamba again. Not that jamba even reads these or cares .. but for the record I normally visit Jamba multiple times a week, not anymore.Show lessHickemon
