Leave a Review Jamba
Horrible Update
Ever since the update Jamba Juice made it so much hard to go and order. Previously it would go and put the time as ASAP and you guys should of left it at that. The new update goes and put it as 15-20 min pick up time and it is annoying. Even the workers here get annoyed of it because I show up and they said they have not received anything until a couple min later so basically it is the same wait time as you ordering yourself. What is the point of ordering ahead. You guys need to bring that ASAP option back. It is really agitating.Show lessJeanette Leona
Beware: The tipping default changed after updating
After updating the app, I placed a smoothie order for pickup.
When I came home and checked my order confirmation email, I noticed there was a 15% tip added for the “driver”.
Since I placed a pickup order, I was the driver. I have since changed the setting to no tip since I always drive to pickup my smoothie, but this was a shady update by the folks at Jamba Juice.Show lessThe-Disco-Ninja
APP UPDATE IS HORRIBLE..FIX IT
The last APP update is horrible. Having to choose a pickup time that can be 10 to 19 minutes later is ridiculous, especially if you’re sitting out in the parking lot, store isn’t busy, you go in and they don’t even have the APP order you placed yet. This has happened to me and several other people in the store all just standing around. What’s the point of ordering ahead if it’s quicker to just go in and order? I use the APP for efficiency and to not have to exchange cash or use the credit card machine keeping contact down to a zero on that end is crucial right now. PLEASE fix this, get rid the “pick a time” option and let the order go through immediately when paid for.Show lessQWKNU
Good
My app glitches out sometimes but overall is really good. I wish they would add a section for setting your allergies, I’m deathly allergic to peaches but I hate having to write that out on every order I place. They have a section similar for dietary restrictions but allergies would be very helpful for me and probably many othersShow lessK8lynn N. Horan
Good App, But Has Issues
Not sure what changed in one of the last updates, but this app used to work perfectly for us. We especially loved the substitution option since we don’t consume dairy products. However in the version of the app I’m on, the substitutions aren’t working, and putting a note in the app doesn’t always mean that the workers will see it. Please fix this issue, and then we will be back up to five stars.Show lesshappilyamy
Never received order
I ordered through this app for delivery to my apartment, and it didn’t say anywhere while submitting my order or in the confirmation email that it would be delivered through a third-party delivery service. An hour after I placed my order, I hadn’t received any further email or text updates (besides the initial confirmation email from Jamba) so I decided to call the store and ask if my order was on the way yet. The employees said it had been picked up by someone through grubhub or doordash (they weren’t sure) along with other orders, and that it was out of their control that I didn’t get my order. They also said they couldn’t refund me and that I would have to contact support for grubhub or doordash, even though I was not contacted by either of these at any point through text, email, or call. Don’t use this app if you want a smoothie delivered.Show lessmmandalf
Jamba Juice rocks!!!!
I live in Los Osos and every time I come into SLO Jamba is my go to place before coming back home. I have never disliked anything I’ve ordered, all items are fresh and so satisfying.
The staff is very pleasant and is always on task. Even when the store is fairly busy staff handles it professionally and always smiles when they take my order and then hands it to me.
Whatever training they go through shows that the owners are extremely conscientious in making and keeping Jamba a place that we all love to go to.
I use to own The Rib Line years ago so I know how important not only the product is but the service is as well.
Thank you for giving me such a good treat!!!
Barbara AlbertShow lessBarbara Newhall
Locations
The app ask if it can monitor my location but then when I order placed the order it keeps the previous location so it doesn’t check to see which Jamba is the nearest it just automatically populates the last location that I placed an order and I’ve made a lot of errors that way when I’m because I work in Boynton Beach I usually order at the Delray location but then I live in Wilton Manor so I used my order at the Federal Highway location so I would have to call customer service ask for a refund and then pay for the proper location to make my order it’s just a waste of time and a waste of money I wish the app actually generated to the nearest locationShow lessquoteme if you dare
(FIXED) Nothing will load; online orders impossible
When I got the app and created my account, the app was working just fine. It was very easy to make online orders. But suddenly, it just wouldn’t load beyond the main screen. My rewards wouldn’t load and I couldn’t start an online order. I checked and there were no problems with my internet connection in general. Please fix!
UPDATE: It’s working perfectly now. Thank you for listening!Show lessSean C P
Developer Response
You bet! Thank you for sharing your feedback and Sorry about that snafu - we’ve worked hard to fix the app 🛠 Going forward it will be nothing but smiles 😊. Enjoy 10% OFF your next app order this week using promo code: OOPSIE at check out (expires Friday 7/24).Order feedback would be nice
I like to get whey with my açaí orders, but I would say about 15% of the time it’s not added. This is common while I’m on the road, so turning around and going back is counterproductive to my schedule. I would like to be able to leave some sort of feedback on each order, especially if it can result in a small refund of not receiving what I paid for.Show lessEdcaspersen
