Leave a Review Jamba
Hidden fees and no way to cancel orders
This app is awful.
They give you all of the nutritional info but it doesn’t tell you how much is in a size. (Ex: is a small 12 or 16 oz?)
When I went to check out, I was given a total and clicked submit. Suddenly the confirmation page pops up with an additional $0.88 charge for a “tip”. There was no way for me to change or cancel my order. Had I known the total for a basic small strawberry smoothie would be almost $8, I would have gone down the street for a $4 milk shake instead.
I have filed a complaint and will update this review if I hear back.Show lessNicole_review
Recycling
It is overall really good the vanilla blue base is delicious! But I suggest them to do recycling the world is overloaded with plastic considering, they use plastic bowls and they don’t do recycling think about each costumer comes in a plastic bowls puts it in a regular trash can it loads up for plastic to ruin the world. Also with the milkshakes are plastic everything in it açai bowls everything is plastic in that store and not having a recycling bin it is very unbelievable. You should get a recycling bin it’s the least you can do. We are the new generation we need to change things it is quite important to save the planet.Show lessStella Ginger
Needs update to customize
I like my drinks double blended, but this option is not provided on the app. When I have tried calling any of the stores, no one ever answers, so following up happens when I get there and have to ask them to do it then. I also dislike giving a tip before I receive my order. I tip based on the service received, but the app requires me to add the tip before I get my order. Please consider updating the app to allow for tipping after receiving the order. So far, using the app doesn’t make ordering any quicker or easier. I currently wouldn’t recommend the app as is, and will likely delete if the changes aren’t made. It just doesn’t work for me in its current condition.Show lessPenelope Robes Pierre
Missing Professionalism Essentials
You cannot cancel an order once you’ve submitted it. You cannot use gift cards in the app (as opposed to the Starbucks app). Customer service is extremely difficult to contact and you have to use an internet browser/their website to do so; you can’t in the app. I attempted to use a BOGO on one of my orders and they did not accept it—and none of the terms and conditions were violated. Very disappointed with the lack of electronic business essentials.Show lessTKanicastic13
delivery
i wish that since you use doordash to complete deliveries that i could connect my doordash app/account, that way maybe i could have my settings appropriate so the dasher can understand what i expect to happen.
i dont think they have any idea when dashing that i made my order through other means, if i had my settings i could accurately set the pin on the map for where my apartment is (and not be called about it) and i could also let them know to leave the delivery at the door and not wait (settings most delivery apps have). I shouldn't have to write this all in the notes every time, plus (i know from being a dasher) that the directions wont tell you your end destination right away and it blocks you from seeing notes until youre stopped, so if the apt number is in notes you're kinda screwed.Show lessBayBayBay97030
Developer Response
Sorry to hear about this. We are working on a fix and appreciate your patience.Inventory mismatches, Can't place orders
This app is a far cry from a 4.9 star app. If you order from different locations a lot — you'll know why. If you want to reorder - you can't change the pickup store. Then, some stores it says "don't support" credit cards. But the option for debit cards is greyed out, so you effectively can't place an order. You only know this after you've spent several minutes assembling an order. Also the app will let you order things the store doesn't have.Show lessJock_Itch
Overpriced!
I would order delivery a few times a day but the fees and taxes are outrageous!! Make it more affordable and more people would have access to healthy smoothies and some food items. Also, you guys need more vegan options!! You guys have the impossible da which but it’s not even vegan! What the heck is the point? You’re so close, but missed the mark Jamba team...Show lesssaaaavvvvvvaaagggeee
Poor communication
The app lets you order things the store doesn't have, then the store employees don't know how to refund your money. It's happened multiple times to me and it takes multiple phone calls to employees who have no idea what you're talking about to get it resolved.
Either the app shouldn't let you buy things that aren't available or it should have a smoother refund procedure. I'm going to call first before using the app from now on.Show lesstomintoontown
Bad UX
Design is really nice, but that’s where my praise ends. Facebook integration is broken. Other user flows through user signup are glitchy. Then once in the app the ordering process is very strange. They make it seem like you have to add everything into your smoothie instead of just picking a size and free boost and add to cart (the counter shows 0 out of X for everything). Bad experience in app removed my confidence to provide payment information so i deleted the app. They were obviously trying to copy Starbucks, but couldn’t quite get the UX and flows correct. Not thought out well
enough and needs more work and bug fixes.Show lessClareabbey
Frustrated with How to Integrate My Phone Number on File
I have tried for at least an hour to start a profile with my current email with the phone number they have on file. I have hit a wall and cannot log in and I see no way to ask for assistance on the app to help. All I want to do is sign in but every time I enter my phone number it says it’s taken, but my old email is something I don’t access and I want to have my current emIl linked. Seems like a simple ask, but at this point I’m agitated that something this simple has no solution.Show lessSammichesT
