Leave a Review Jamba
Can’t use gift cards as payments on the App
Bought a gift card since there is a special for it. I then went to place my online takeout order only to find out that the store closest to me doesn’t accept gift cards as payments! I’ve been to this store before and used gift cards there with no issue. The whole idea was to order ahead hence why I installed the App. Now I have to go inside and wait, which I was trying to avoid since this COVID thing is going on. I’ll have to wait til after my meeting to get my drink now. Shucks!Show lessGLuck1s
They make it easy to take your money but difficult to give it back
Ordering is easy enough if you just want a standard smoothie or other item. If you want any special handling or alterations the folks at the stores won’t see them and this your order will be incorrect. If you accidentally place an item in your basket and try to delete it, yeah no. That’s not going to happen. You will have to try a hundred times to delete the item and will eventually just need to hope your friend wants that smoothie because it won’t budget from your basket. This app makes it easy for them t take your money but difficult for you to recoup it if there is a mistake.Show lessMamitaTres
App Crap
Jamba Juice has been my go-to lunch for many years. Used the old system for points and worked well. Enjoyed many $3.00 off Jamba Juices and received points every time. Once you went to this app-BOOM! Notta! Wants me to sign in to transfer my points over to this app! Am unable to sign on because it says my phone number is already in use! Well yes because it is me trying to sign in to transfer my points. I have not been able to collect points for several months! I am sad...Show lessJamba Jean
LOVE jamba. “Special instructions” need more inclusion
I have been a Jambe person for years so using the app was a no brainer.
The issue is Jamba employees NEVER read the “special instructions” for my order. So they only get my order right when I order in person.
Here’s the issue: I order whey AND soy protein but with an almond milk substitution. So when I go for pickup they ask if I meant to do that thinking I have an allergy (even though I clarify the order in special instructions). EVERY. TIME. I ORDER.
I understand why they do it, but all they have to do is see my instructions.Show lessAlectheback
Similar Complaints
I like the idea and look and feel of the app, but I have experienced similar issues that others have stated. Here are the three things that happened to me within the first two weeks of using the app.
1. Order messed up because special instructions do not relay to Jamba Juice team. I have tried three times at two different locations and not once had the special instructions been followed and they insist it isn’t showing up on their end.
2. Still have to wait for my order. There is no alternative pickup line for online orders so I still had to wait in line. One time also my order had not been started.
3. No way to cancel the order. I accidentally sent an order to the wrong location and immediate called the location. They said they would go ahead and cancel the order and hasn’t started on it. Two weeks later still no refund even after following up with them. They say they have no way to actually refund the money but we’re happy to cancel the order. Kudos for them.
I would like to hear back to see if any of these issues are being resolved.Show lessRussbrighton
Not a happy customer
I downloaded the app expecting something decent, and at first it was. I got my points and it was great. I log back into my app to see if there was a deal. And all of my bananas points were gone. I was only 10 more away till I got the $3 off. So I’m honestly a little bummed, and will probably give my business to another company with a better reward system. Because that’s what makes going the worth it me. I don’t enjoy spending $6 on a single smoothie, but if you have a good reward program it makes it a little more worth while. Please fix your app.Show lesskn032
What's the app for?
Not sure why Jamba took the time and spent the money to place online order. In 3 attempts (by 2 different people) to use it resulted in the same situation:
- the store is unaware of the order until we show up and point it out to the staff
- we wait in the store for the order to be ready as if we had ordered directly when arriving.
I just don't see the benefit of using the app but maybe I'm.missing something.Show lessBlemaitre
Frustrated customer
I love love love Jamba Juice and have been a customer for years. I am not pleased with the new app at all. I have not received any rewards since it’s started. Every time I go in store, the app doesn’t load. When they enter my phone number, I’m not receiving the rewards. I’ve tried to order with it and can never get it to work. Not sure why they changed the process of us just entering our phone number at the register bcuz that seemed to work just perfect.Show lessFinlern
Massive user, this app can be better- easily
1. You add an item to basket, a pop-up at the top of the app comes up and tells you one item added to basket. Brilliant - except it covers the back arrow you need to press to add another item. Do you NOT want me to order more than one item?
2. Thirsty Thursday. In store you order a medium smoothie on Thursday you get a large. Online you order a medium, by god you get a medium. You complain, they say well you ordered a medium. Can you give us a thirsty Thursday button... something? Otherwise you are punishing users for using app.... stop it.
3. These days you order, you drive to store, they don’t have your order. They then push a button on their terminal and stare “we just got your order so it will be a while”. Why am I using this app again?Show lessfridgidwaddle
Please fix Belgian Waffle to have the option to select warmed in the app
App is ok as long as you are getting regular menu smoothies with no changes. Please fix the Belgian waffle to have option to select warmed within the app. Every time I go in the store they tell me I selected not warmed and I explain the app doesn’t let you choose. I tried putting it in the special instructions but the employees don’t see them. Thank you.Show lessJWash5
