Leave a Review Lush Fresh Handmade Cosmetics
Not as user friendly as before
Not impressed with this new app. Layout and searching has changed and not for the better. Hate the fact all my favourites and previous orders have disappeared too.Tovey15
Better!
At first it was difficult to find a specific product, or even a product or category of products to do a specific job. The search and shop by category functions are there now. I recommend this app and Lush products. Nothing on the market competes with them.Exxtremitie
Developer Response
Thank you for the feedback regarding the navigation of the app. I will make sure our app team see it.Eww
Why would you get rid of categories and all of the other subdivisions? With the new design you have to know exactly what you’re looking for. Horrible browsing experience. I have short term memory. How am I to remember the name of every product? Can’t find anything now. Not to mention all of the products that are shown that aren’t even available at this time that are wasting all of the space on the app. Not user friendly. Whomever came up with this design and those that agreed to it were not thinking things through. Major turnoff. Ruins shopping on the app.Show lesswhatevenokay
Developer Response
Thank you for your feedback. We are always looking at ways to improve the user experience and accessibility of our app. I will certainly pass this over to our App Team to look into.Don’t fix what isn’t broken.
Unfortunately the new app is so hard to use I won’t be ordering anymore :( unless they fix it. Can’t see my wishlist, cant browse any products without directly searching the name of it- names that I shouldn’t have to screenshot or memorize to remember what I wanted to buy, can’t save things in cart, can’t see store availability, don’t have the option to pick up in store or ship. All of these things you could do in the other app. They had a perfect app that was easy and simple to use. Unfortunately I just won’t be spending any more money at lush until they can fix what they broke.Show lessannamariekathleen
Developer Response
Hi there. Thank you for your feedback. I'll make sure our App team see your points.New App doesn’t work
There’s no ‘subscription box’ info. in the new app. You have to go to the website to retrieve that.
And, the link ‘buttons’ to go to certain pages do not work. (Tap, ‘new products’ for example, nothing happens.) You have to go to ‘search’ to get to anything. And where’s the ‘buy online, pick up in store’ part? And no more ‘store availability’? TONS OF GLITCHES AND NON-WORKING AREAS OF THIS NEW SITE. Not so user-friendly.Show lessAgent MFG
Developer Response
Hello there, thank you for reporting these issues. I will pass this over to our app team to look into.Worst Shopping App Ever
I can’t believe Lush is ditching their perfectly functional app for this awful one. You can’t even shop by categories! It’s extremely inefficient, chaotic, and non-intuitive. There’s also nowhere to log in or check stock at your local store. No thanks, I’ll just use the website I guess. Tbh Lush as company has just gone downhill considerably in the last 2-3 years in every aspect, making one terrible decision after the other. This new app is just another bad decision…Show lessSpicyRadNad
Attention to detail
I’ve been a Lush shopper for over 10 years. I don’t like this new app, and IMO it doesn’t have many of the practicality features the previous app did. I like that you can search for old products to see their scent profile and reviews, that’s about the only thing I find more useful within the new app when compared to the previous. However…there are some glaringly obvious things that I imagine weren’t thought of before Lush discontinued the old app. I can’t see my previous orders, can’t keep things in my cart (they disappear after just an hour?) and I can’t favorite/wishlist items. These were things that I’m sure most people would say are what makes or breaks an apps usability. I’ll update my review if these things are fixed.Show lessLislissy23333
Unique, I quite like this
I love this. I think it’s so fun and I am so excited to use it with my magical baths!! It’s a whole experience, like you’re delving into a wonderful world of lush , which I quite like. It’s honestly something I was looking for and I’m happy that exists. You can search by category and browsing was fine.Show lessLandi.B
Developer Response
Hi there, Thanks for the feedback. It's great to hear you are enjoying the app!Why??
You can’t search or browse by product type. And now they’ve made the old (white) app completely inactive.
From the start of this new app’s release, this has been a consistent complaint in reviews and comments on other blogs online.
Why has this fallen on deaf ears? It’s cool that you can scan a naked product and see the details, but this doesn’t even remotely make up for the removal of browsing / discovering product types.
I just can’t wrap my brain around this.
Lush, you have essentially cut out the ability for customers to purchase / try out / discover new products via the mobile app…
If I am a customer and want to explore what products are available - whether they be newly released or just new to me - how am I to do so? How am I to see any of these? You have to know the exact name of the product to find it with just a type-in search bar.
It’s infuriating.
0 stars.
I have deleted both apps, and considering I make 100% of my purchases via the mobile app (ordering 1-2 times a month) they’ll be losing a significant portion of my business.
Lush, please please fix this.Show lessKelsie_B1993
Why ?
There is no way to connect a costumer account
There is no product categories
Everything disappears from the basket all the time
I get lost on this weird blog-like app :(Marilou DiCaprio
Developer Response
Hi there, thanks for taking time to share your feedback with us. User Accounts are coming very soon to the North American app. Your feedback regarding the navigation has been passed on to our App team to look into.
