Leave a Review HomeExchange
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I can not stop the annoying emails.Me.Docap
Very difficult to search
I like the range of homes available and the financial guarantee. However it’s difficult to find homes without being specific about exactly where you want to go, and you can only see a handful of the people who have “liked” your house, which is a pain as they would likely be top candidates for a swap. For a website that charges a high annual fee, I would expect better.Show lessMariFflur
Home Exchange is the Best
I’ve done 2 exchanges and they were both easy and I had no problems with either. I like that we can either simultaneously exchange, exchange during different times or use/gain points. I really love this concept and am planning my next trip now. Some of the cleaning fees are a little extreme; $250 was requested on one. I understand when a home is used as a vacation rental and they shouldn’t have to pay money for me to stay there so I felt I needed to ask for a cleaning fee also but don’t want that to become the norm. I live in my home so it’s a little different but I hire for deep cleaning. It’s really nothing compared to staying in a hotel or Airbnb. Overall I highly recommend Home Exchange!!Show lessStareyeyes17
Idea is great love it but the app is crap.
Keep crashing cannot even complet my profile to see the other home. If it is fixed I will update my review and ratingBeyim99
Impossible to set up an exchange
App is no longer showing me others calendars but gives me choices based upon my inputted dates and will say the following are available. So far everyone has come back to say their calendar is clear that they are not accepting exchanges on those dates! Pretty useless at the moment!LAbuilderGuy
Algorithm to evaluate GP in our case way to low
Rigid customer service - also could not list size of bed beyond double, and other glitches reduced the points of our great listing. Could not respond directly to support after they sent some sort of rationalization for their “algorithm.”dbbmd
Love Home Exchange
We have had nothing but great experiences with Home Exchange. Even our trips planned prior to COVID, but unable to go, we’re able to change or cancel. They always respond to inquiries promptly.shopperpeggy
Customer service is lacking; app is useless
All my messages came in French, not sure why. I had to email customer service to get that fixed. Once fixed, all the messages disappeared!
I had other issues completing my profile and requested assistance. Customer service never even looked at my profile and referred me to a generic article. In all i had to contact them FOUR times, with poor results each time!
Im gonna stick with exchanging on Airbnb. Its easy and all you have to do is propose it to a property owner. MUCH larger selection, and certainly better customer service! Ive had several exchanges that way.Show less157man
Great principle especially as you can use guest points to stay
App needs work, not user friendly sometimes. Over all it’s a great way for cheap holidays.imd23
Developer Response
Hi imd23, Thank you for your review. The app has been updated with lots of improvements these recent releases. Could you tell us if it now fits your needs or do you still find that some parts could be improved ? Lets us know at mobile@homeexchange.com The mobile team.A better way to travel!
We love home exchange!! We have met amazing people and stayed for free in fantastic places!Leslimc
