Idioma
Response from developer
Olá! ⚡ Agradecemos por dedicar seu tempo para compartilhar sua opinião sincera sobre nosso aplicativo. Entendemos como é importante poder utilizar o app no idioma de sua preferência, e temos uma boa variedade de idiomas disponíveis, incluindo o português. Para alterar o idioma da interface para português, toque no botão de configurações no canto superior direito. Em seguida, acesse “Conta” e selecione “Idioma”, onde poderá escolher português. Se precisar de ajuda com essa ou qualquer outra questão, nossa equipe estará à disposição pelo e-mail store.support@madmuscles.com. Será um prazer ajudar! ❤️
Unexpected ₹5,199 AutoPay Charge
I paid ₹1,049 for a one-month plan. I did NOT knowingly subscribe to any annual plan or authorize a ₹5,199 payment.
Just two days after my initial payment, ₹5,199 was automatically charged to my HDFC credit card through an e-mandate. I was not expecting such a large charge just two days after purchasing a one-month plan.
I consider this highly misleading and feel that the AutoPay terms and exact amount were not clearly disclosed to me. I have requested a full refund of ₹5,199 and cancellation of the subscription.
Users should be clearly informed about the exact amount and timing of any AutoPay before making the initial payment.
I would not recommend this app unless the company provides complete transparency about its AutoPay charges and obtains clear customer consent.
Response from developer
Hello!✨ We’re sorry this subscription experience was so disappointing. We’d like to clarify that all subscription terms, including pricing and renewal conditions, are clearly displayed on the order confirmation screen and agreed to by the user. Please accept our apologies if this was not clear enough in your case. Please reach out to our support team at store.support@madmuscles.com with your details, and we will do our best to review your request.
Super prático !
Response from developer
Olá! ✨ Ficamos muito felizes em saber que os treinos rápidos e intensos estão ajudando você a se sentir mais forte e definida! Adoramos saber que encontrou uma rotina que se adapta aos seus dias. Continue assim!
Issue with optional add-on
The entire subscription flow is designed in such a way that, we are made to opt it as skipping option was not there. Kindly refund the amount paid for add-on
Response from developer
Hello Vijayvit! 🙌🏻 We understand your frustration with the layout of the checkout process. Our intention is never to push additional features on you unexpectedly or to make navigating your purchase choice difficult. When completing a purchase, additional apps must be optional, and we are grateful to you for pointing out where the interface seemed misleading or unclear during registration. Since our support team directly handles all account adjustments, we want to ensure your case receives new feedback regarding additional refunds. Please email directly to store.support@madmuscles.com. Our billing management team will review the transaction details and work with you to resolve this situation fairly. Thank you for your feedback, and we will wait for your letter!
Scammer scammers
Response from developer
Hello!✨ We’re sorry to hear about your negative experience. Please know that we do not engage in deceptive practices, and additional products require active selection and confirmation by the user. Renewal information is displayed before purchase, and the renewal date is always available on our website. Please accept our apologies if this was not sufficient for you. Reach out to our support team at store.support@madmuscles.com, and we will help with your request.
