Stay away from the app & SafeCo/LibertyMutual. The App is merely a tool SafeCo/Liberty Mutual uses to prevent so many customers from calling and speaking to live customer service. Like the website, the app is NOT accurate, it is NOT updated with the information you provide to the app or the customer service rep (claims specialists), and as far as “Booking a Rental”, it does no such thing. It gives you the information and location of the rental car companies they have contracts with and allows you to click a button. You click a button to “book a rental, then it confirms you have booked a rental, only you have NOT. There is not a confirmed vehicle at any of those locations for you. You STILL have to call each car rental location to find a rental, while none of the places do anything to help you find one, none offer you an up charge for an upgrade to get you in a car, NOTHING. I never had this issue with State Farm, Progressive, Farm Bureau, or Geico. The $20 difference a month? Totally worth paying a higher price for the better experience with better customer service at competent insurance companies.
So basically this app is only good for showing your insurance ID cards and file claims. I’ll give it a star for that. Don’t expect any other type of services it claims to offer because it doesn’t really work.
I opted out of autopay a few months back like April, when Safeco decided to double dip into my bank account. 2 months ago, May, Safeco took it upon themselves to once again double dip into my bank account even though autopay was turned off, my routing number removed, and I used my bank card to pay with. Go to this week July 19th and once again Safeco double dipped BUT WAIT.. this is the best part, I used my husbands card to pay it.. BUT WAIT. they also took it upon themselves to charge my bank account a few days later EVEN though autopay was turned off and my account was removed from the payment options FOUR MONTHS BEFORE THIS HAPPENED. now let’s fast forward to Friday July 23, they decided again that one payment and a almost second payment was not enough… THEY THEN CHARGED MY.. MY BANK ACCOUNT AGAIN even though they got their money with my husbands card. Safeco is a joke, and I do not recommend them to anyone.
I can’t set up an account. I can login via their website with my email and password but the mobile app can’t be set up until they’ve addressed the glitches.
I’m told I have the wrong user name or password. When I go to reset the password/username I’m told there’s no account associated with the email. I try to create an account and I’m told the email is already associated with my email address. After calling Safeco recently for a claim, that’s actually a prompt to select a number if there are problems with the mobile app! It’s a mess!
Transaction history displays incorrect information. Drilling down into a transaction displays a PDF that’s not viewable on a mobile device. The transaction amount on the history page does not match the detail view. Each page is slow to load. Most pages appear to be a web view with its crappy user experience.
To do anything useful, I have to go their website.
I went online to see about insurance on our home and an agent call me almost immediately. Jaimie came on the line and helped me right away. It was quick and easy. Jaimie was a great help and combined our coverage on home and auto and saved us money.
Why don’t you have a feature that allows you to download copies of your insurance cards to your apple wallet? You have the ability to download a pdf, but that isn’t quickly accessible.
I see that the update you rolled out last week is suppose to allow for sending ID cards to the apple wallet, but I do not have that button on my app. I’ve reinstalled the app and it still isn’t showing up.
I’m trying to find someone that an explain why when I try to create the .pdf of my cards they are not downloaded as a .pdf. They by default are saving as “Data” without any extension.
I’ve tried renaming it with .pdf and .doc without any success. I wasn’t able to rent a car today because the company needs to have a copy of the card on file.
I echo other comments in that it appears they just used a mobile-friendly version of the website. Both need improvements in the way Billing is presented and used. Specifically, the due date for a payment online (website or app) is different from the bill I receive in the mail. Thank goodness I choose to keep paper statements for insurance companies. Also need to be able to schedule a payment at a future date—currently only option is the current date.
Also it would be nice to view cancelled policies and billing for them.
It’s confusing Safeco uses a different “billing account” for each policy as well. Finding and reviewing coverage/PDF of policy isn’t intuitive at all.
It’s nice I can initiate a claim online, but if I need to do that I want a live human being for it.
As the title says, now when I launch the app I can’t use Touch ID. I don’t know what my log in information is and I can’t reset my password because it won’t send the email to reset my password sooooo, I’m locked out of the app....thanks Safeco!
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!?*$@:!!!
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