Leave a Review Lumi
Scam!!
If you see any ads for "Tailored" on Instagram/Pinterest, it is a complete scam. They advertise themselves as a styling service for different plus size body types. The website throws you into a "style" quiz; when the quiz is over, it'll ask for a .99 charge for your styling profile. They'll also ask you to add in extra style profiles for 2 or 3 dollars each. Once you put your email in, they'll take you to a page to download their app, or continue to the desktop website. The desktop website is a dead end, because when you confirm your email, they actually don't create your account (even after being charged), you're put on a waiting list.
I went to PayPal to check my charges and found out they had actually automatically, without my consent, signed me up for recurring charges as if I had subscribed! Thankfully I had paid with PayPal and could stop the automatic charges!Show lessGypsyReader2
Developer Response
Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. It is sad to hear about your experience. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. The conditions of subscriptions were indicated on the sales screen as well as in our Subscription Terms and you accepted them by purchasing the trial offer. Please note that the total amount and the list of products that you agreed to buy were indicated before purchasing and the decision to purchase was at your discretion. We also would like to note that the automatic charges can be done only if you have an active subscription. We sincerely want to correct your unfortunate experience and to provide means to take care of your inconvenience. Please, send us an email at customer.care@lumi.place and provide the details of your matter. Our team will definitely find a way to mitigate the negative impressions. We hope you choose to reach out.Disappointing!
This app was disappointing. I didn’t find it helpful at all. They don’t deliver on anything they promise. I tried to cancel my membership but I couldn’t even sign into my account in order to cancel. When I tried to sign in I was told my password was wrong and when I tried to reset my password the email failed to come though. I was unable to resolve, payments kept coming out. I had to go into my PayPal account to stop company from being able to keep withdrawing my money. Waste of money. Nothing gained from downloading app. Don’t do it! If they were serious about delivering a quality app they would refund customers who have a poor experience. They offer no refunds for those who have been disappointed or deceived by this app. All they offer is lip service. They are not bothered about you, all they want is your money. It is a total scam and money making exercise. Shameful!!Show lessg B ah xb by my v bcnxf an c
Developer Response
Dear Valued Customer! Thank you for giving our application a chance. We regret to hear that it didn’t live up to your expectations and that you have faced numerous technical matters. Please know that it was never our intention to disappoint you and we would like to restore your confidence in us. Our amazing support team is waiting to hear from you at customer.care@lumi.place and our agents will take care of all the matters you have described in your review. It would be much appreciated if you can share your experience that was not met. So we can take your insights into consideration for further improvements. We would like to note that we have Money Back policy and the refund can be made according to this policy. As for the payments, the сharges can only be made if there is an active subscription. We are standing by and hope to help you soon!Impossible to cancel!!!
Don’t download!!! If you want to cancel, you have to email customer service that you want to cancel, right? No problem but when you do — they won’t let you. The customer service rep emails you back, argues with you, and asks you why you want to cancel. When you refuse to answer, and explain that you simply want them to cancel, they reply with a “but you didn’t give it a chance” email. If you don’t reply within their allotted time for their customer care ticket, they close the customer care response, without cancelling the subscription. Thus, you have to start ALL over, arguing with whomever you’re speaking. God forbid, you have a job — or are at a conference, and don’t have time to respond to them immediately. After they closed my ticket, in no uncertain terms, I responded with, “I am checking to be certain that my membership was canceled. I do not feel it necessary to provide a reason and you do not need anymore information to cancel it. Please cancel the membership and do not charge me another dime.” To which they responded with a litany of ambiguity— they’re sorry to see me go, but before I do — they’d like to know if I’m sure about my decision. I didn’t even speak with anyone or use their chat feature, and that the price is only $5.99 USD per month. I can’t tell you how livid I am. I hope Apple removes them from their platform.Show lessBulldogJudi
Developer Response
Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. This is incredibly frustrating and we apologize for this experience. Please know that we only want to bring the best experience both with the Lumi platform and customer service. But it sounds like we missed the mark this time around :( That’s definitely not the type of opinion we want our customers to have. Our support team cares about our users and always tries to find a solution. It is very important for us to understand what went wrong during your interaction with our platform when you decided to cancel your subscription. Your insights are valuable for further development and improvement of the app. Not to be verbose, we ask you to email us at customer.care@lumi.place, so we will take care of your inconvenience. We will be back with an answer and solution promptly. Hope to hear from you soon!My experience with Lumi fashion app has been fantastic!
My experience with Lumi fashion app has been fantastic! The platform is user-friendly and offers a wide variety of sustainable clothing options. I also had the opportunity to work with one of their personal stylists, who provided expert guidance and personalized recommendations. Overall, I highly recommend Lumi to anyone looking for a convenient and eco-conscious way to shop for clothing.Show lessSiya Shirlandjokeai
Developer Response
Dear Valued Customer! We are so grateful for your kind feedback. It is a great pleasure for us to read positive reviews from our fantastic customers. Fantastic experiences for fantastic customers🥰 We appreciate the details you have included in your review and will share them with our team! We thank you for your devotion and hope you keep using the app!Love this!
What a lovely app! I loved chatting to a real life person and getting proper advice on how to start styling my best self! I loved the ideas she had and she was so effective! 🤩AnellBasson
Developer Response
Dear Valued Customer! Thank you for the lovely review and for trusting us! It is a great pleasure for us to know that you had a great time chatting with our personal stylist. And that you received a service you were expecting for. Stay with us as we are looking forward to styling you for all of your wardrobe needs. Cheers!Really enjoyed this app!!
This app was super helpful for me!
Diana was great with all of her tips and suggestions after some chatting about what I was interested in. My next session with Hanna was even more helpful and enjoyable. She compiled a capsule for me and I responded that two of the pieces were not my favorite. Hanna immediately went to work on choosing 2 different styles with 4 options each. Super fun having the links available to purchase the items if I choose.
Will definitely ask more questions and use again. Thank you!! 😀Show lessBrowneyedchic72
Developer Response
Dear Valued Customer! It is a great pleasure for our team to receive such lovely feedback about our service. Our stylists are all excellent and we are sure that a session with any of them will be both helpful and enjoyable for you. We also would like to thank you for the details you have described in your review. We hope it will help other customers get inspired and decide to use the LUMI app. Keep using and enjoying the app further💕It’s a scam!
I though I was though in not signing up for a subscription and bought just couple of guids but end up getting charged for close to $50 automatically 3 days later. App doesn’t show subscription so I could not cancel unless I go to the link from paypal. Reached out to customer service but all it says that I agreed to it when I signed up so no refund. The selling tactics is very confusing and not sure what I agreed to buy. No email for purchasing other than from paypal. I checked the spam mails, too. If they are decent customer oriented company, they would”ve given refund.Show lessjenna0026
Developer Response
Dear Valued Customer! We really appreciate the details you've included about your experience with LUMI. This is incredibly frustrating and we apologize for any inconvenience this might have caused. We are likely to repeat ourselves with a response from our support team and note that any charges can be applied only after the customer’s approval. The total amount and the list of products are always indicated on the sales screen before purchasing and the decision to purchase is at the customer’s discretion. It is really important for us to b sure that we correct this unfortunate experience. We bet that if you gave us another shot you would be blown away by the great support! Please contact our customer care team at customer.care@lumi.place, from the email you’ve used for registration on the platform, so our agents can provide you with an appropriate solution. Hope to hear from you at your earliest convenience.Fast and Fabulous
I signed up to find a dress for a wedding I’m attending and was quickly matched with stylist Valerie, who send a list of beautiful dresses which met my criteria. I’ve selected one and can’t wait for it to arrive!Wavewashed
Do NOT buy this app. Cancellation is NOT easy and they charge you anyway.
Do not buy this. The .99 charge is bull as you do not get anything for that charge as they make it seem. They DO NOT notify you of a subscription and this subscription is not in the App Store as others are. THEN when you try to cancel via the app it doesn’t even say that you are in a subscription nor does it show you how to cancel. You contact customer support and they tell you that the money is non refundable even though it is a fraudulent charge. I hate hidden and secret companies like this. Beware!Show lesselleinaD24
Developer Response
Dear Valued Customer! Thank you for taking the time to write a detailed review. We are sorry to hear that our trial offer didn’t live up to your expectations. We never want to mislead or hide information from our customers. Our sales screen contains all information about trial period terms, a list of products and payments. Probably you have purchased a subscription with a trial. We kindly ask you to email our support team at the customer.care@lumi.place email address from the email you used when registering in the app. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. For now, we apologize for the inconvenience this has caused and hope that you'll give us another chance.Frustrated with customer support
I didn’t use this and wanted to cancel. The app makes it hard to find a login capability, so I struggled to get into my own account to unsubscribe (and this also prevented me from finding value in the app I was paying to not use). To try and receive assistance, I emailed support. I had to email THREE times (fist time and two replies) confirming I wanted to unsubscribe AND THEN THEY DIDN'T DO IT FOR ME AND JUST GAVE ME INSTRUCTIONS TO DO IT MYSELF. Their emails go to spam so all reset password and initial account set up didn’t appear to ever come to my inbox. I finally found it in spam and unsubscribed. But I really could not believe the support experience. Having worked in support myself, I was floored at the lack of just that- support. Thanks for a whole lot of wasted time and money.Show lessgirlwithboyname
Developer Response
Dear Valued Customer! Thank you for sharing your detailed feedback with us. We understand the concern over this. It was never our intention to disappoint you or make things difficult for you. We also would like to mention that we do not have access to your personal account, so only customers can unsubscribe at any time. If there is anything else we can help you with, please drop a line to our support team at the customer.care@lumi.place email address. We believe we have made great strides in giving our customers the amazing support they deserve. We wish you and your loved ones all the best!
