Leave a Review Entergy
Horrible App for a Horribly unregulated price gouging energy supplier
For starters, I’ve been trying for over a week to pay online on their website… it’s broken and the links don’t work. What a surprise to find that your app is the same way? It seems setup to charge late fees when they don’t have any real avenues for payment anyways. This does not include the insane charges you will incur simply for using electricity on their grid. Year over year my bills are $100 more expensive and my usage is not that different. I have three bills out constantly for months that are not even current but instead in the future for electricity I HAVE NOT USED YET. I will never understand how an energy company can monopolize a region and be so disgustingly inhuman to its customers. If there were any other supplier I would have dropped you years ago.Show lessnick981798
Developer Response
We’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.App unavailable
I don’t know how it’s possible for this app to be unavailable as much as it is. Is it ever actually available to use or is it just something you advertise to make it look like you have a convenient feature? Seemingly every time I try to pay my bill your app is unavailable due to you trying to make improvements. Why not leave the old version active while you work on the new version? Complete crap. Go back to the old version, at least it worked.Show lessCali2002
Developer Response
We're sorry you were having trouble with the app and believe we have addressed the issue. Thank you for your patience.App rarely works
I downloaded the app to figure out when I use the most energy. I wanted to work on lowering my bill. Unfortunately, the usage feature shows me what I used a day later or shows nothing at all. If the app did what it’s supposed to do, it would be very helpful: But it’s constantly down. It’s basically of no useShow lessNola finest
Scam Company
I just think it’s really convenient that the day before my bill is due the entire website has been shut down and stayed that way for the last three days. I have screenshots and screen recordings of the application, your website and I have audio recordings of the attempting to call you where you refuse to take my call. You literally won’t let me pay my bill and if you try to send me a disconnect notice I’ll file a lawsuit.Show lessDarthMcChicken
Too many failures
I actually did the surveys when this app was being developed. It all looked great on the surface, but after having it running for over a year now, it is pathetic. The usage never works properly. It’s not accurate, and customers are getting very angry. The usage charts never account for fuel adjustment fees(which are through the roof) or the storm charges that this company steals from its customers to pay for THEIR equipment. It’s evil, and it should be illegal. If I lost my insurance on my home, I couldn’t charge ANYONE for damages. I would have to pay out of pocket like everyone else. Entergy is raking the common person dry of everything they have. I pray for Entergy’s demise! Evil, evil company!!Show lessKcobb0807
Developer Response
We're sorry you were having trouble with the app and believe we have addressed the issue. Thank you for your patience.Latest version no longer showing daily use
Since the update to 3.24.0 the daily usage graph and individual hourly breakdown is totally blank for the days since installing it. The projected bill continues to change but there’s no way now of seeing usage.
Updated after developer response: That kind of makes it totally useless if we can’t see the information we are seeking. Especially at a time when energy costs are through the roof and customers are encountering historic high billing. Combine that with the fact the figure shown as total to date consumed in this billing period on the estimate is drastically different from what I calculate it will be when subtracting last month’s meter reading (as visible on my bill) from the current total visible on the meter and I obviously will have yet another surprise massive bill. The PSC needs to appoint oversight to get this mess under control.Show lessrrrrbbb
Developer Response
We're sorry you were having trouble with the app and believe we have addressed the issue. Thank you for your patience.This app is trash
If you currently employ ux/ui designers in your app development team, thank them for their services and get new ones.
Many, many issues, but the most important is that this interface provides me with less ease of consumption analytics that the previous one!” But it has a new logo and it’s more rounded and bubbly” yeah nobody cares.
But most importantly, I wanted to pay this months bill with a credit card instead of a bank transfer. Infuriating experience ending in an unsuccessful attempt.
No confirmation summary page, where you double check the account and amount nothing.
This app is trash.Show lessΧάλια μαύρα
Developer Response
Hi Χάλια μαύρα, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.Criminals
I live in alone in an 900 square foot home I recently purchased in New Orleans, I am not home much and my house is entirely energy efficient, equipped with all LED lighting, no natural gas service, and minimal electric use. I recently received a bill from Entergy claiming that I have used $320 worth of power, caught off guard by this outrageous claim I decided to contact Entergy, after being on hold for over an hour I was given no answers, after some research and speaking to a friend who works for Entergy, I was told that the citizens of New Orleans are being charged for Hurricane Ida damages even though Entergy is fully insured and to top it off supposedly their CEO just received a four million dollar raise, for me to use as much electricity as I was charged for with my minimal usage in this tiny house is practically impossible. The corrupt New Orleans utility monopoly needs to endShow lessBradgrass
Unreliable Information
During a power outage today, Entergy incorrectly told me that my power had been restored. When I tried to report the outage through the app, Entergy told me that my power was on. Why do I even report it if you won’t believe me? During this episode, the outage map was wrong. I can only think that this was done intentionally to make it look like a little rain didn’t knock out power to all of Uptown New Orleans.
For a while, both the app and website were unavailable for me to pay my bill because they’re undergoing “routine maintenance.” The app is often unavailable because of routine maintenance. If Entergy performed that much maintenance, the app should work. Why in the world would Entergy make the app and website unavailable at the same time? They should spend more time and money upgrading the power grid, instead of tinkering with an app.Show lessPartyLady09
Ehh
It’s convenient when it actually works. “Something Went Wrong” error message will pop up literally until the day your bill is due. Makes you think your password is wrong due to error message. Just add Entergy website to your favorites on your web browser. You’ll have better luck logging in that way.Show lesspndserfhhhhmjjjkk.
