Leave a Review Entergy
Paying through app
My only problem with this app is, it does not let me pay through the app. I always have to call the customer service number in order to pay. Whenever I try to pay on the app, it just gives me the run around and keeps taking me to the same screen that I have previously been on. It’s frustratingIWannaPayOnMyApp
Developer Response
Hi IWannaPayOnMyApp, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.Needs improvement
Seeing only a rolling 7 days and the projected energy costs falls short of what is needed. Need to be able to see each days usage since the last bill and compared to the previous year and previous month. The usage figures shown don’t appear to be accurate and may change as a new day is added. With a digital meter, accuracy and timeliness should not be a problem. I have left several comments in the survey that pops up as you close out of the app, but am doubting anyone monitors those.Show lessSubscriber 2016
Updated Past my Available OS
Was terrible when I first got on it. It just clicked on a link to go to the website. Then it started working beautifully with an update. Everything was convenient and worked. Easy payment, easy to see usage and alerts. Very useful. The new update uses an OS beyond what’s available on my older iPhone. So now right back to not working. And not only that, now I don’t even get the link to website...just the App Store. Ugh!Show lessMindKillaz
Pay My Bill
It won’t let me select a payment type in order for me to pay my billBrendaW88
App and website are poorly made
It’s amazingly difficult to update one’s own contact info on either the app or the website. The app gives errors about having an invalid address when using a suite # for the mailing address (states “invalid address”) and it forces a user to input 2 phone numbers even if you only have one. Otherwise you get an incorrect error pop up stating “phone numbers must be in valid 10 digit formats”. I’ve tried on both the app and website but the website isn’t any better so good luck to all on accomplishing small but important details.Show lessTranclan
Developer Response
Hi Tranclan, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.BillMatrix Issue
As of late, I am unable to pay my bill with a card BOTH here and on the website because the transition to BillMatrix locks up (freezes). I have to pay over the phone, which is utterly inconvenient.Bayou Ghost 225
Not a Great App…
Since Entergy came out with their new and revised app about 2 years ago, I have never been able to change my password. Initially, I changed it and it worked one time, but never again after that. After calling the company ( and being place on hold for about 25 minutes), I was always told it was fixed now, but never was. I’m frustrated by it so I gave up. It’s a shame because the old app worked just fine.Show lessCreedance5
Developer Response
Hi Creedance5, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.Doesn’t let me pay in app or on iPhone
I have to get on a computer to pay my bill each month. Every time I try to use my debit card on the app or mobile phone it just doesn’t work and same thing for my fiancée. For as much as we’re paying can someone fix this? I don’t understand how your website can be this bad in the 21st century.Zoe141414141414
No colorblind option
Left 3 stars because there is no colorblind mode. It would have been better to have have street by street with only an outage line than to have a red and a green color showing status if you have deuteranopia.Enthnal
Usage appears to be way off
The app is well put together and easy to use the issue I have with it is the projected bill is way off. Not only on the days remaining but the amount as well. It seems like everyone is fighting these new digital meters and Entergy is burying the cost in the fuel adjustment. Every month sets a new record bill for me now, even though I’m using less Kw than last year.Show lessalrren
