Lush Fresh Handmade Cosmetics User Reviews

Lush Fresh Handmade Cosmetics

Lush Ltd

Lifestyle

Shopping

Reviews Summary

Positive highlights

🌳

This app hasOrganic, biodegradable, and cruelty-free products

🌺

This app hasWide selection of products to choose from

🎨

This app hasAesthetically pleasing app design

🎧

This app hasRelaxing bath meditations and sound baths

🔍

This app hasConvenient product search function

Negative highlights

🤖

This app hasLack of product categories and navigation

💤

This app hasBuggy and glitchy app experience

🛒

This app hasDifficulty adding items to cart and completing purchases

📦

This app hasInconsistent product availability and delivery options

🔒

This app hasInability to log in or access account information

🗂️

This app hasLack of wishlist and order history features

💸

This app hasFrustrating shopping experience leading to lost sales

Top reviews

Leave a Review Lush Fresh Handmade Cosmetics

Unable to scroll through all options
This app has amazing content and is aesthetically pleasing! The ability to scan a bath bomb in store and preview the bath art you will get is FANTASTIC! However when horizontal scrolling through the sound scapes I am unable to navigate all the way to the end. It’s like it’s stuck in one spot. I also believe Halloween content is suppose to be up on the app and I cannot find it. Once these bugs are fixed I’m sure the app will be great and I’ll be happy to update to 5 stars
Show less
someonewhoratesapp
a year ago
Developer Response
Hi there, thanks for the feedback! I'm glad to hear you have been enjoying our app. I will pass your feedback on to our App Team about it getting stuck on scrolling through the soundscapes.
Not happy with this update.
I don’t like that I can no longer buy online and pick up in store. I don’t like to wait for shipping. It is convenient to just go in store and pick up your items. It hard to search for things now as well
vsjnakd
a year ago
Developer Response
Hi there, thank you for your feedback. I will pass this on to our App team
Not user friendly
I LOVE Lush and the products are amazing!! However, I do not love this new app. There is no way to go to your account settings nor see active or past orders. The old Lush app, that is still up, is much more user friendly and easy to navigate. With this new app, it’s not easy to search sub categories. You must scroll the entire page to find what you need rather that having a menu section to click which category you’d like to see. I’d almost rather use the desktop version over this app. On a positive note, it looks pretty but just not super functional. Hoping to be able to put a 5 star review if modifications are made.
Show less
Mrs.GEM
a year ago
Developer Response
Hi there, thanks for the feedback. User accounts are coming to the North American app very soon. I will pass on your feedback regarding the search function to our app team.
Horrible after update
I love lush, but the app update has made it nearly impossible to use the app. You can’t find anything on it, it’s impossible to navigate. It doesn’t show you anything that could be in stock at a local store that you used to be able to order for pickup and still can off of the website. I can’t check my account for my saved favorites or anything. Please go back to the old app.
Show less
skittleforge
a year ago
Developer Response
Hi there. Thanks for the feedback. I will pass this over to our App team to look into.
Lousy app
Each time Lush updates its app I have to brace myself because it keeps getting worse. They’re completely focused on visual dazzle dazzle in the app and not ease of use. I’m a regular Lush customer but it’s a real drag ordering from this app. They’ve completely removed categories so now you have to know the exact product you want if you want to order it. You can’t browse by categories like face, lip, bath, body bar, perfume, etc. They even used to have a category by preferred scents (floral, green, etc) which I loved but they predictably did away with (because anything that’s convenient has to go!) Plus, I used to like to browse certain products, put it in my basket and come back to it a day or two later and it would still be there. Now it’s gone if you don’t buy it on the spot! I put multiple items in my basket which I probably would have purchased (I’ve already done several orders this way) - but I now can’t remember what I put in there and of course I certainly can’t search it by category! They also did away with a wishlist so I can’t refer to a list of my faves to keep track (because of course that would be convenient - so let’s do away with it!) I can assure the company that I’ll be doing a lot LESS ordering with this app. (And I’ve placed multiple orders at hundreds of dollars at a pop - so you’ve lost my business at least.)
Show less
Vre2
a year ago
Developer Response
Hi there. Thank you for taking the time to review the app. I'm sorry to hear you're having such a bad time with it. I will make sure this feedback is passed on to our App team.
Aren’t apps supposed to function?
i think that there was more effort put into making the Jeremy Renner app. Slow as internet explorer and very likely to have the knowledge of it. Also, if you want to see items that have been out of stock for 6 months, download! But if you want to actually see what lush has, go to their website haha. This app doesn’t offer anything that would make you want to download it. There isn’t sales or discounts or literally anything. Early access doesn’t even work half the time.
Show less
juicyoftruthy
a year ago
Developer Response
Hi there, thank you for the feedback. I will be sure to pass this on to our App team.
Unusable
The white background Lush app was perfectly fine. Everything had a a category, you could explore easily, and was user friendly (save for the favorites tab, but oh well.) This app is completely unmanageable. You have to know exactly what you are looking for, no room to explore. I’ve avoided using this version of the app for as long as possible but the white background app will no longer be updated to my knowledge.
Show less
Kookiekaykay
a year ago
Developer Response
Hi there, Thank you for the feedback. I'm sorry to hear you're not enjoying the app. I will pass this feedback on to our App team to look into.
Poor design and bad user experience
This app makes it really difficult to search for products. There are no categories or a shop by product type to reference. There is also no way to log in if you have a Lush account. Lastly there is no way to use gift cards. This is easily the worst designed app I have encountered.
celticmidget
a year ago
Deeplinking issues
When you advertise the app with a mobile web interstitial you need to sort your deeplinks out so if you already have the app it opens it if you click on the CTA - and if you dont, it takes you to the listing in the relevant app store. Similarly, if you advertise Halloween early access in-app on a similar interstitial banner, you need to deeplink to the (hidden?) product lister page using the onelink. I cant find thr halloween stuff even though Ive got the app already - so you’re potentially missing out on sales for engaged app customers?
Show less
Hahreebee
a year ago
Developer Response
Hi there, thanks for the feedback! I'll be sure to pass this on to our App development team to look into.
Why remove navigation?
This app is useless at this point. You’re unable to navigate and filter what you want to find, so you pretty much have to know what you already want after browsing the website. Lush advertises “app only” presales and items, but what’s the point when you can’t even find them unless you know their exact name to put in the search? Just more proof this place is going downhill and sacrificing their once admired quality.
Show less
Alexandrawrrrr
a year ago
Developer Response
Hi there, Thank you for your feedback. I'm sorry to hear you are not enjoying the app. I will pass your feedback on to our App team to look at.