very easy
marcus has the easiest online banking i’ve ever seen. 10/10
Great rates, terrible service
Everything was good until I had an issue - customer service was very focused on telling I was wrong vs. working through differing experiences.
Rates are good
Some people are scared of an online bank because you can’t get your cash fast. I have never had a problem. Plus rates are good.
Non existent customer service
Tried to liquidate a no penalty CD and due to Marcus errors- it took 15 days and ten phone calls to accomplish.
Locked out of app with no resolution from support
Shortly after using the app, I started to get an error when logging in that said I was locked out of my account and needed to call a number to get it resolved. Notably I could login from a browser just fine so it was just a problem with the app. After several weeks and many, many calls, their resolution was simply to tell me to use Google Chrome instead. Why have an app if it doesn’t work… A very frustrating customer service experience that led nowhere.
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