Best Changegear Service Management Apps

0.0(0 ratings)

Free

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Freshservice by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Strong Contender

Your pocket-sized service desk

4.5😞(2.4K ratings)

Free

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

What We Love

👍 Solid mobile app
🚀 Allows agents to attend to tickets on the go
💡 Freshservice is working to improve the app every year
👍 Great flow and insight from an IT ticket perspective

Room to Improve

🐛 Crashes frequently
🐛 Bugs and glitches with each update
🐛 Filters and settings don't save
🐛 Clunky and unintuitive UI
🐛 Inability to view full ticket conversations
🐛 Notifications not working as expected

SMART Service Desk by SMART Service Desk

NextGen Service Automation

Worth Considering

📊 Productivity

5.0(1 ratings)

Free

This mobile application provides a comprehensive suite for IT Service Management (ITSM), supporting the full lifecycle of incident, request, problem, change, and release management. It also includes a Configuration Management Database (CMDB), knowledge management, and user surveys for streamlined IT operations.

More Changegear Service Management apps to explore

ServiceDesk Plus | Cloud

Request managementTask managementApproval management

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

free with in-app purchases

(217)

ServiceDesk Plus | On-premises

On-premises service desk app

Manage requests, approvals, and tasksCreate and resolve ticketsAdd attachments and work logs

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

(21)

Intelligent Service Management

ISM - Service Desk

Create and approve ticketsView service catalogAttach images to tickets

This app allows users to manage service requests and issues from their mobile devices. It provides access to a service catalog, ticket creation, and approval workflows, enabling quick responses and improved efficiency for analysts and self-service users.

Company resources on the go

Intune Company Portal

Enroll device for corporate resourcesReset work account passwordDiscover company-provided apps

Access corporate apps, data, and resources securely from your mobile device. Enroll your device, reset passwords, find work-related apps, and manage your enrolled devices. Get IT support contact information directly within the app.

Omnissa Workspace ONE

Unified onboarding and service catalogMobile device and app managementCorporate directory search

This app provides a unified experience for employees, offering streamlined onboarding, a service catalog, and access to essential tools like people search and notifications. It enhances security, compliance, and productivity by centralizing corporate resources and communication.

(85K)

by SolarWinds Worldwide, LLC

SolarWinds Service Desk

Real-time notifications for techniciansTicket tracking and assignmentRemote incident resolution

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

Support - anytime, anywhere

Real-time ticket notificationsManage tickets on the goView customer profiles and details

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

by Oracle America, Inc.

Access and manage work activitiesRoute managementView activity details

Empower mobile workers with seamless access to work activities and communications. Manage routes, update tasks, track inventory, and stay connected, even offline. Synchronizes automatically when connectivity is restored.

OpenText Service Management

(387)

subscription

by OpenText

Service and knowledge searchRequest creation and managementApproval workflows

This mobile application provides access to enterprise service management functionalities. It allows end-users to search for services and knowledge, create requests, and manage approvals. Agents can view, filter, and update requests, incidents, and contact people.

Report issues and manage support tickets from your mobile device. This app allows for easy ticket submission, tracking, and updates, with features like natural language input and geolocation support.

Report issues using natural languageView and manage support ticketsTrack ongoing ticket activity

SoftBCom Service Desk Mobile

IT services and tickets

by Marval Software ltd

Raise and update requestsCreate configuration itemsAccess news and knowledge items

Manage service desk tasks on the go. Create and update requests, configuration items, and knowledge articles. Receive notifications for assignments and work offline with synchronization.

Goo Service Desk - Help Desk

HappyFox Service Desk

by INOSAS TEKNOLOJI ANONIM SIRKETI

Remote case managementMonitor organizational casesRecord interventions

Empower mobile support teams to manage and resolve organizational issues from anywhere, anytime. This IT service management tool streamlines case monitoring, intervention recording, and closure, adhering to ITIL best practices for efficient IT service delivery.

Ivanti Neurons for ITSM & ITAM

freemium

by IVANTI, INC.

Incident ManagementTask ManagementService Requests

Access IT service and asset management tools remotely. Manage incidents, tasks, and service requests on the go with secure biometric login and push notifications. Designed for IT analysts and end-users.

(36)

Salesforce Field Service

by salesforce.com

Offline-first designReal-time collaborationInventory management

Empower your mobile workforce with a comprehensive field service management solution. Improve issue resolution with offline capabilities, real-time collaboration, and access to critical information. Streamline workflows, manage inventory, and capture proof of service on the go.

(21K)