Best Ict Hero Helpdesk Apps

HelpDesk Host

by IDrive Incorporated

Free

Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.

Freshdesk

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Free

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

Freshservice

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Free

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

Gorgias Helpdesk

by Gorgias Inc.

Free

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

AnyDesk Remote Desktop

Remote access from anywhere

Free

Access and control your computers remotely from any location. This secure and reliable software offers high performance and low latency, suitable for IT professionals and personal users alike. It's designed for seamless connections, whether for work, study, or support.

TeamViewer Remote Control

by TeamViewer Germany GmbH

Free

Control your desktop, manage files, and provide support for devices remotely from your mobile device. Offers secure access, file transfer, real-time chat, and augmented reality assistance for visual guidance.

Help Scout

Support customers on the go

Free

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

monday.com - AI Work Platform

Plan & Organize Teamwork

Free

This app serves as a central hub for team collaboration and project management, enabling teams to organize tasks, track progress, and communicate effectively. It offers real-time updates, customizable views, and automation to streamline workflows and boost productivity.

ClickUp: Tasks, Chat, Docs, AI

#1 AI Workspace & Agents

Free

This platform consolidates all your work software, team communication, and AI tools into a single, flexible workspace. It helps you manage projects, track time, collaborate, and leverage AI for enhanced productivity and efficiency.

TeamViewer QuickSupport

Screen sharing

Free

This app allows trusted remote partners to connect to your iPhone or iPad to provide IT support, transfer files, and communicate via chat. It offers features like dark mode, screen rotation, and user verification for secure connections.

HappyFox Help Desk 2.0

#1 Help Desk 5 Years in a Row

Free

Manage customer support tickets and access your knowledge base on the go. This platform allows for quick ticket updates, private notes for collaboration, and performance tracking. It's designed for businesses needing efficient customer service tools.

Mojo Helpdesk

by Metadot Corporation

Free

Manage support tickets, contacts, and agents efficiently on the go. This app provides real-time visibility into your helpdesk account, allowing for ticket resolution, management of queues, and access to reports and account settings.

Field Nation

by Field Nation, LLC

Free

Connect with on-site IT jobs matching your skills. Manage your work, communicate with clients, and get paid weekly through direct deposit or PayPal. Focus on your technical expertise while administrative tasks are handled.

Spiceworks Help Desk

Manage your Cloud Help Desk

Free

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

Zendesk Chat

Chat with customers

Free

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

ServiceDesk Plus | On-premises

On-premises service desk app

Free

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

HelpDesk+

HelpDesk+

Free

This utility app allows users to receive support for issues they encounter by generating a ticket. It provides a direct channel for users to communicate their problems and receive assistance.