Leave a Review myWisely
Bank service
I am a client of your bank. I had problems with my account and eventually it was blocked. The reason was not given. I did not make any suspicious manipulations with the account. This account was opened for me by the company where I work on Work and Travel. Now I can’t get my salary, which I earned all summer. I tried to open a new account online, but they told me that they simply cannot open a new account for me. I did not notice any interest in solving my problem from the bank employees. Everyone just says that they cannot help and that’s it. I am very upset that this situation happened and that I am forced to fight for my honestly earned money and cannot get it. I am desperate and I really ask the bank to respond and help me solve this problem. I would not like to solve this problem through the next higher authorities. I hope the bank will start working on the mistakes, improve the quality of customer support and make using the account more convenient and problem-free, so that people will finally want to use your bank.
I really hope for your responsiveness and am waiting for an answer to the question: "What should I do in this situation?" I would like only positive emotions to arise when your bank is mentioned, unfortunately, at the moment the experience with my account causes only negativity and disappointment.Show lessIvan Vorozhylnyk
Hire innovation then sky is the limit
This app is very clean with the UI. But I will say the user interface is very minimal to begin with. I work for a big company in technology and finance that has wisely as an anytime pay card if you like to have one of those since they are connected up to Adp for my pay which I really love. Wisely has great products and partnerships that can take em far but a just few more features and good decision product roadmaps would take em very far and be very appealing to an everyday user. Gave this a 4/5 but they have the potential to 5/5 as devs implement more features and they grow as a company and I think there’s more to come because of their partnership but as for the app:
My only one complaint is no “pending” funds can be seen from the home page “available funds”. CX messed up there, just put ur eyes in the customers eyes and work backwards. No one wants to spend $500 and the next day the app says that $500 is still there because the original 500 just didn’t clear ACH because it took 1-2 business days to process for some reason . Pending availability is important and an everyday user it is a feature that should be supported
Only complaint about the app everything else is good I’m sure more stuff will be added in the coming future
but sky is the limit still small and product features with the support of some big name companies can be big players if wisely adp and co plays it right.Show lessDanfrancisk
I wish it could be lower
Honestly everything was wonderful until the new update where you have to verify every single f.in transaction, I tried talking to the agents but the chat option kept kicking me out and every time it restart I had to reexplain my issue which was kinda hard to explain. I talked to the supervisor too but nobody can do anything about the issue, I also have to wait thirty days to use my card even tho they said my card still “active” I accidentally opt-out of the sms where I have to verify every transaction(not knowing about the update that it was a MUST) if it is a MUST VERIFY, why to even add the option to opt-out ? Now get this - wisely card was my only card I was able to use because I get paid later and, the reason I need to use wisely is for being able to get paid early(so I transferred my money there, needed to pay for food and gas to get home, and instead got humiliated at ten places just because my card kept declining. Now they said I could do it virtual payments or transfer virtually but my card still blocked!!! So I cannot even do that. As I am currently walking towards home like a dog and 21miles away from home plus no food in my stomach, upset writing this. I need to find another platform but wisely I ain’t gonna use anymore. Such a terrible experience.Show lessDay:))))
Developer Response
We'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com with these details. Thank you, CVTerrible Awful No Good Very Bad Company/App
The only reason I have a wisely card is because I was forced to get one when I was doing side gigs through temp agencies. I didn't have to use the card for a long time as I eventually got some regular work. When I fell on hard times again recently, I got gigs through the temp agency again to make some quick money BUT I couldn't get PAID because the ******wisely app deactivated my card without warning or notification***** after doing so. In order for me to get the money off of my account with them which for some reason the account still works even though the *card* doesn't, I have to wait 10 days for them to send a new card ...they wouldn't allow me to just put MY OWN separate card to transfer the money to or withdraw it from a participating bank using the account number and routing number associated. So basically I worked, and made money, but ended up starving and stranded without food or gas money, staring at over $200 in the app because they simply would not ALLOW me to take the money out. They didn't even TELL me the option of having the overnight shipping done for a card. They just said I have to wait 10 days, not even 7 to 10 days, 10 days. THIS APP IS HORRIBLE! The Customer Service Reps are sub par, hate it so much.Show lessangry naver customer
Developer Response
We are sorry to hear about your negative experience and would like to review further to see what happened with your account. Please contact us via email at mywisely_feedback@adp.com along with these details. Thank you, CVDon’t recommend
I got this card when I first started my job I was only able to use this a few times and when I went to use it again it kept saying card error, I tried it again at 2 more stores and it continued to say card error, I called the number on the back of the card and they didn’t help me the next day I called again and the guy I spoke to said I will receive a new card 7-10 business days and I called the next day because I noticed when I logged into the app I seen a transaction I DIDNT recognize so I’m assuming after the call he used my card information to purchase something and it all makes sense because he was the only one “helping” WHICH IS SCARY. I called again today and they weren’t helping me at all all I was told is I was going to receive paper to start a case I just want my money because this is ridiculous especially since I am working hard for it like anyone else. I’ve read multiple reviews and people are having similar issues like meShow lessrxina_z
Don’t ever use wisely
Hands down one of the worst customer service and companies out here. I ordered a new card and they said my address was invalid even though it was updated in the app and told the person on the phone my address. They deactivated my card with money on it and I needed to transfer money to my actual bank account and they said I had to wait 3 weeks. I’m running very tight on money and they could not do anything about it. The only thing they said I could do was pay for express delivery which was 30 dollars and ended up paying. CRAZY HOW I CAN’T TRANSFER MONEY BUT THEY CAN STILL CHARGE MY DEACTIVATED CARD!!!! That was after being on the phone with them for an hour. The first person I called refused to put me through to her supervisor so I had to call back and explain everything to a whole new person and they still tried to argue with me and not put me through to there supervisor. If I could I would rate wisely -10/10Show lessCade Armstrong
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVREAD! READ!! READ!!!
They are very poorly keeping track of your money/accounts. When a issue or inconvenience is present, (weather your fault or theirs) wisely take no accountability and leave you to figure out everything on your own, or they will question you to death asking for proof. Then when you present the proof your still waiting weeks for you money 7-10 business days. Making it totally impossible to keep your money, and don’t give nobody a hard time but you. They have token so much of my money over the years cause the hassle they give you. Not they type of institution you want over your funds!
Only benefit is there’s a savings where you can transfer (no one can touch) but if you leave the money in the acc they will literally spend your money the way they see fit. No one speaks English they aren’t from America hard to understand so they WILL hand up on you disconnect chats when your inconvenienced they DO NOT CARE that why I say not the type of institution you want over your funds.
Also the rewards is all a lie.. I have my acc since 2019 and only have this card due to my job! You will never see the rewards in all my years I’ve only gotten .40 so don’t believe the hype!Show lessJazznique
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, phone number, and recap of your issue. Thank you, CVWhat a joke of a bank
1st - their single transaction limit is $2500. For those of us living in expensive cities, you can imagine this card can’t even be used to pay rent.
2nd - I tried adding my card to my mobile Apple wallet on October 1st, the card required verification and prompted me to call the bank to verify which I did. They told it would take 24 hours to verify and my card would be usable then. October 10th my card was still not verified in the Apple wallet, I called back, got the same “24 hours” and “escalation” nonsense. October 11th I called AGAIN and AGAIN got the same “24 hours” nonsense despite me telling them I’d been through this already. Today October 16th I call with the same issue and take a wild guess what I was told :) thankfully I had the foresight to stop my deposits to this bank, I closed the account today.
The only upside to this bank was the quick direct deposits if you are with ADP, just be prepared, they really don’t care about you on the customer service side of things.Show lessRayban77Status
Developer Response
We are sorry to hear you go and would like an opportunity to further review what happened with your account. Please contact us at mywisely_feedback@adp.com. Thank you, CVCare about your customers more
I had lost my card a while back but locked it and would transfer my funds over to my main bank account. I figured I’d mine as well get a new card so I called and let the gentleman know that I had been transferring funds from one account to another and I really need access to my money because this is my main source of income. He said he understood and that I’d be fine. Later that evening I go to my account and it won’t let me transfer any funds until I get the new card, which is unbelievable. It’s so easy on other apps to do these sorts of things thru the actual account and yet now I’m screwed and can’t get access to any of my money. So I call back and the lady just kept yelling loudly that you have to wait for the card! And kept ranting about the card. I nicely suggested to maybe talk to your higher ups so you don’t have to deal with this anymore and calmed her down. But this absurd and truly unprofessional. I shouldn’t have to pay 40$ to get a next day delivery or wait 10 days on my card that has my hard earned money on itShow lessjustrunningonadream
Developer Response
Hello, we'd like to see what happened with your account. Please get in touch with us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVWorst service, terrible business practices.
I went to cash a check through their app and it bounce with no explanation. I had to spend 4hours calling them and the different companies the subcontract through to find out wisely did not change my card info on file so no one had it. When I asked if they could simply call the company and change it the denied the request and bounced me around from person to person just to tell me they “launch an investigation” on the matter AFTER I told them THE EXACT CAUSE OF THE PROBLEM. Not to mention there’s a holding charge on EVERY BAR, HOTEL, GAS STATION ETC. that takes WEEKS to get reversed. The daily pay option is a once a week transfer and they’re very inconsistent with updating your account that the funds were transferred. So you can get slapped with that transfer deduction on ANY GIVEN PAY CHECK THROUGHOUT THE YEAR. None of their employees take accountability or responsibility on any matter you bring to them. I would not recommend this company to anyone. In fact if you’re reading this review don’t even download the app. You’d be better off keeping your money in a mattress at a crack house then trusting this company.Show lessThadevilukno
Developer Response
We'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CV
