Leave a Review myWisely
Bank is trash
First off deposits have no consistency. Sometimes I’ll get paid Wednesday and it’ll go through instantly sometimes it’ll be pending for days all from same source. I originally got a blank card from employer, when my personalized card came in it told me to activate in the app…. There’s no way to do that . Talked to support and they tried to walk me through something that wasn’t even there then when I pointed out that wasn’t an option they backpedalled and told me I had to call. Not waiting an hour on hold for what any even third world bank can do automated . Not worth the time and that’s not even including things like the insane fees . Wouldn’t recommend this to anyone for any reason.Show lessfukaple
Great app
Been using this app for a few years now i got my first wisely card as a manager for subway in 2019 and have had it since i use it as my primary banking no over drafts or hidden fees no bullsh*+ customer service via phone can be cumbersome and irritating at times but the online live chat is a life saver only issue i really find that can also be a really great thing thats just annoying st times is the travel notice feature that block's transactions from your card if you are not in the area of residence it was set up for or the address your card is tied to also love that i get my direct deposits three days early! All in all great mobile bankingShow lessConnorOhara700
Developer Response
Connor, we are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thanks, -CVThis is literally the worst
This is literally the worst app. I hated it when I first got it. I got hired someplace else that used it so I thought I could use this card like a regular card for deposit. Nope it eejected my first direct deposited pay check. Leaving em without money. I had to wait a month to get my new check. It let me update for free. I got the card today. (Same day as the check. ) now I can’t figure out how to deposit it mobile even tho it says it offers. So it’s supposed to be the same card information. Not sure why they could t just load the money in and why it got rejected in the first place. This is the worst. I do not recommend getting this for your employees. Stay away!Show lesskrose_89
Faulty app & other issues
Apparently if you even look at your account number and routing you can accidentally disable your early direct deposit feature. I NEVER turned it off, I never hit the toggle button to disable early direct deposit, all I did was look up my information and close the app. Come payday, when I should have had my paycheck deposited a day early as it always had, it wasn’t there. I checked to make sure it was still on and it wasn’t & apparently every time I was checking I was turning it on and off again without touching ANYTHING. There should be no way anyone should be able to do this without authorization or acknowledgment yet here I am, with bills that were scheduled for payment that will bounce now because of something I didn’t choose.
When talking with customer service I was hung up on. When using the chat feature my chat was closed on me multiple times (possibly due to reception) and they don’t keep a record of your previous chats so you have to start over and repeat yourself multiple times. I got no resolution and now I’m afraid to even use the app to look up anything. If I didn’t have to use wisely at this point I wouldn’t, I’m so disappointed.Show lessVaginapoop
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVCan’t delete saving envelope
i’ve had wisely for almost 4 months now and i use it for my direct deposit. i have nothing bad to say about wisely but the only problem i’ve has is that there is no option to delete a savings envelope and it’s very annoying because i have a lot of envelopes from when i first got the app and it won’t let me delete it. it only gives me 2 options that say “edit envelop” and “view savings history” it’s very annoying and i couldn’t find help on there website.Show lessomgitkodaa1
THEY WILL HOLD YOUR MONEY
Worse online banking company ever!! Most of the customer service people barely speak english and they normally arent any help. The company is set up so bad most of them wouldnt be able to help if they wanted to, I got paid and my money was "pending" because of a unknown transaction i asked them about it and told them i didnt want to report fraud and they reported it anyway. They told me i had to wait until the next day to get my money so the next day i realize my card still isnt working, i call wisely they tell me i have to wait 7-9 business days to get the money i got paid for. The 7 days go by so im on a new pay day and i still have no way to get the money i was paid last week or this week. i call wisely AGAIN they tell me that they never sent my new card so i have to wait ANOTHER 7-9 business days so they can send another card. Long story short i have 3 weeks worrh of money that i worked for and have no way to even get it, i went 3 weeks with no pay because wisely held my money and im still yet to see it. I doubt there is any other online card company worse than wisely, horrible experience.Show lesslagosri
Change the app
When it comes to Hnr, cash app, chime, etc I can go on there and look at my card information and other documents I need so why can’t I do it one this app, It makes no sense. I used to be able to touch my card and it will show my card info and now it just takes me to my transactions that’s literally on the other tab that says history (that i can click on myself cause it literally at the bottom of the screen).😒 I have checked my settings , account profile etc… and I still can’t find it. Like seriously. I shouldn’t have to go through all of this for something so simple. If I lose my card I’m a lost causeShow lessGenial.c
Horrible Customer Service and Structure
I am NOT THE ONE AT ALL TO EVER write a review but this app and bank is absolutely terrible.
Their customer service is horrible.
You have to wait for the actual physical card to get to you in order to use ApplePay or make any kind of transaction, which makes no sense because if your FUNDS ARE IN YOUR BANK ACCOUNT, YOU SHOULD BE ABLE TO HAVE ACCESS TO IT. IMMEDIATELY. ITS YOUR MONEY. How are they going to have a customer WAIT TO SPEND THEIR OWN HARD EARNED MONEY???? You have to wait for the physical card to actually “activate it”, and cannot use it until you get that card in the mail. Which does not come immediately might I add. So, you’re waiting AT LEAST waiting a good week before you can pay any bills or make any purchases. Which isn’t worth it. At all.
The customer service representatives are unprofessional. They end the chat without actually coming to a solution that works for the customer. The actual layout of the chat to talk to a representative is janky and weird. Especially through the app.
YOU WILL NEVER BE CHIME OR ANY OF THESE ONLINE BANKS. THIS APP IS A WASTE OF TIME, SPACE, AND ENERGY AND I SHOULD’VE JUST STUCK TO GETTING MY DIRECT DEPOSIT SET UP FROM MY ACTUAL BANK INSTEAD OF RELYING ON A JANKY GHETTO BANKING COMPANY LIKE WISELY. Terrible. Absolutely terrible.Show lessReviewer333222
Unhelpful, More Stress Than Common Sense
If I could give negative -0 for this review I would! I received a card for my paycheck for my current seasonal job. My Human Resources team made a mistake and put my last 4 of my SSC card by one number. They called these moronic people and explained to them as well as my manager which they had the rudeness to not speak to her. I tried numerous times explaining to them my card was activated, let them know in my own words about the situation and gave my correct last 4. Their continued stupidity their automated system took my correct number and their idiot customer service operators kept repeating the same thing of making me send in in a picture of my id and ssc card. Because of their stupidity I do not have any gas I’m really low as well as I was supposed to be helping at a event that I could not go to
This company deserves to be out of business or their reps and higher up people need a reality check.Show lessBannerHill4Life
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVAbsolute scam
I had noticed transactions i havent seen or recognized so they put my card on hold without letting me pull out money first so today i called they said they can grant me one time access to pull money out before my new card arrives and when i go to pull it out it declines 5 times before letting me pull 100$ out then declining 5 more times at 2 DIFFERENT BANKS and the lady on the phone from wisely customer service said she had no information as ro why i cant pullout my hard earnered money. 100$ wont pay my rent and hopefully i wont get kicked out for being late on rent when my money is sitting in my account and too top it off when i asked for a corporate number or for somebody who can actually help me she got offended and repeating when this call ends ur card will lockShow lessjg17st
