Leave a Review myWisely
Customer Service is Terrible!!!
Don’t bank with them if you have the option!!
I was forced to bank with them because of a program I joined and later multiple transactions I did not authorize took place. They only properly disputed one of them and it’s been nearly 10 months now it has not been resolved. They keep sending me to different agents and after being on hold for 30 minutes up to hours at a time they just hang up on me and if by chance I do speak to an agent they just give false promises of getting a letter in the mail that I have to fill out or a call back. I have received no such letters or call backs from them. I have tried contacting them via call, chat, and email. They claim to be available 24/7 yet can not handle simple transaction disputes.
There’s so much more that I can not fit into one review. Avoid banking with them at all costs.Show lessaminoasidd
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVDon’t recommend
This is the worst decision I’ve ever made the fact that it’s the only banking app that won’t show you your card number on the app. If you accidentally leave your card at home or any other instance is ridiculous and when you call, they don’t have access to the card number to give to you after verifying is stupid. It takes forever to get a hold of an agent so half the time you’re forced to chat, which is no help at all because they never understand what issue you’re having the issues I’ve had are endless and when ordering a new card they don’t tell you that they lock it before which should be made known so you have an opportunity to transfer your money at least because you aren’t given a digital card AT LEAST to use in the meantime so you have to wait 7 to 10 business days which I’ve already waited and I still haven’t received my card so now all of my bills are past due but all the money that I’ve earned is stuck in that account until I get my new card in. it’s not convenient at all and has been the most frustrating thing to deal with since getting this account a couple months ago. Worst decision ever and I don’t recommend it to anyone.Show lessKiki15379494
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVIn-network ATMs have hidden fees
It don’t matter if you go to a in-network atm you will still be charged the fees of $1.75 plus a $3 dollar fee on top in witch the WISELY system don’t pick it up as a fees. So for example I went to a in-network atm that I found Thur the app when there withdrew $200 but the atm machine charged me $3 plus the $1.75 transaction fee so in my account history you can see how it says atm withdrawal of $203 dollars witch every one knows that the atms do not give $1 dollar bills only $20’s I contacted you guys using the apps chat with us but it don’t work as soon as I got to chat with an actual person it will give me an error and kick me out the chat this happened 3 times horrible customer service and experience. With the fees and hidden charges I lost about $10 dollars. My first time using it and last time using it. It’s all a lie they won’t waive the fees it’s been 4 business days since my transaction and guess what, none of the fees have been refunded to me.Show lessArcher189
Developer Response
This doesn't seem right and we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVAVOID USING THIS SERVICE!!!
i was told that this card would take 7-10 buisness days to arrive. i gave it three weeks and still nothing. i had alr leading gotten my deposit on the card however no card. i contacted them and they told me that it was lost so i had to get a replacement which would take another 7-10 buisness days. i have bills to pay for i can’t wait another 2 weeks so i asked if they could get it to me faster and they informed me that i would have to pay 40 dollars in order for me to get it sooner. it was NOT my fault that it got lost and my money is on the line. it has now been 4 weeks no paycheck because i can’t access it. there’s nothing they can do customer service representatives have been no help. at this point i have received my card after 4 weeks of waiting they charged me 27 dollars for nothing. i have the card but still cannot access my money as the website, app, and customer service phone number says it’s not a valid card number. this has gone on way too long there is no reason it should be taking me 4 weeks to acces my own paycheck. this is the absolute worst service i have ever used and i would never recommend it to anyone else. spare yourself the trouble and avoid using this garbage🙏Show lessstudent named joe
Developer Response
We are sorry to hear this and can understand your frustration. We'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account and your phone number. Thank you, CVAwful. Truly wish I did not have to deal with Wisely
My company started using Wisely pay card for our credit card tips. One week in and it is awful. Tonight, the card stopped working. There is money in my account but I cannot use it because the apps servers are down. Transferring money out of wisely into my bank account takes 2-3 business days. So I was unable to buy food tonight at the grocery store due to the apps servers being down. I had used the wisely card 2 hours earlier with no issues. I DO NOT recommend that any business require it’s employees to use Wisely. Extremely frustrating and angry that I cannot access MY money to purchase necessary items.Show lessjennix24
Read terms and conditions they fk ppl
Don’t use them just get something else read their terms and conditions, they can do anything to your account but can’t undo it and they won’t be responsible for the mistake at all…lost my card don’t have the card information because who the he’ll remembers 16 digits secondly 7-10 days for a new card???and I can’t transfer my money but I just gave you my social security number, birthday, name address and extra…if I wasn’t going to stop using wisely before I would now…..and their early direct deposit is inconsistentShow lessmeyirker
Unable to upgrade my card 👎👎👎👎👎
I am so disappointed WHY does wisely have this app like this why is it SAYING I can’t upgrade my card I been trying to upgrade my card so that I can get my tax returned sent to my cars USING DIRECT DEPOSIT why is it when using this wisely card something always have to be either upgrade just to do direct deposit with another job or tax refunds. I did the virtual chat on the wisely app saying that the app won’t let me upgrade my card the chat said that I have already made and upgrade on feb 6th and 3pm and I don’t remember doing any of that because during that time I was occupied doing something not on my phone. Why does wisely have it where over a lot of people cannot upgrade there cars what is the reason for that I do research and NEVER 👎 find a reason of why people can’t upgrade the card. This unacceptable if this is a so called bank why can’t we use this card as an actual bank card as u say it’s a “bank card”. NOW WHO KNOW IF IM GOING TO GET MY TAX RETURN. Y’all need to do better and get an actual upgrade to the whole system 👎👎Show less🤦🏾♀️👎
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVHaving so much trouble just trying to get my paycheck
I tried multiple times to upgrade my card because I got an email telling me my paycheck would not be deposited unless I upgraded… ok I go to upgrade and without doing anything it immediately tells me I can’t upgrade (but can still use my card as normal. HOW??? WHEN I CANT GET MY MONEY??)
Anyways I chat online with customer service and they tell me I need to confirm my identity and upload two documents. I uploaded my State ID and my SS card. Didn’t hear anything for a few days so I started chatting online again with another representative. He told me that my identity was DECLINED. Why would I not get an email telling me this??? Was I just supposed to sit around forever wondering if they would confirm my identity and upgrade my card??? So then I’m told that now I can not even attempt to upgrade my card ever again. Cool. Great. So now I have to wait for my paycheck to get sent back to payroll and figure out another why to get it. DID I MENTION THAT THIS CARD WAS GIVEN TO ME BY MY JOB SO I COULD GET MY PAYCHECKS AND NOW IT WONT LET ME GET THEM ANYWAYS??? THE ONLY REASON IM USING THIS STUPID CARD IS SO I CAN GET PAYED FROM MY JOB!!!!Show lessTess Clayton
Developer Response
Tess, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVThe app/call center/company
This whole company should be investigated.
I don’t know how it has 4 stars! The app doesn’t work properly, it’s not able to handle multiple cards or to change if the card is lost from the original, if by some reason you have a new employer that uses the card as the old employer it can’t add money to the existing - it sets up another account. They say you can upgrade but that worse. The call center is outsourced and they are rude, hang up on customers they can’t understand, lack understanding of English DIALOGUE, they will send cards to wrong states because they don’t know acronyms. It’s a train wreck and ADP should be ashamed of themselves for endorsing it!Show lessghhrhjyhjjbfsd
Mostly good, but still needs work. Bugs get annoying
Can’t use my Face ID ever since I changed my password. I like using strong complex passwords to keep my account secure, but it forces me to type it in every time I log in. Used to work just fine but I change my passwords on everything from time to time and now Face ID just doesn’t work. It’ll ask if I want to enable Face ID, scan my face, but it will still ask for the password. Also there’s no specific settings for Face ID to fix it. Please Fix!Show lesstac0mang
