Leave a Review myWisely
Avoid the Point of No Return
Unless you want to sign up for endless frustration and headaches, save yourselves the trouble and set up direct deposit through a REAL bank instead of this sham. Customer service: non-existent (unless you love talking to robots). Fraudulent or mistaken charge disputes: neglected and unresolved. Don’t even worry about expediency getting your issues sorted out because they will take their sweet time doing so. Also the best part, being locked out of your OWN account to the point where you CAN’T even access your hard earned work money, rendering the app just as useless as their support teams. In summary save yourself the trouble! Luckily I read through the many negative reviews on this app in advance of using this card any further over the course of several months. I’m dropping out while I’m still ahead. I’ve seen it all before with companies like this and they hardly end well. This is no more than a cheap imitation of what an actual bank SHOULDN’T be. Sign up with a real one and drop these phonies.Show lessTaythegreat4
Developer Response
Hello, we are sorry to hear your experience and we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVFrauddddds
I called today. I’ve never had issues today💯I believe wisely be taking money from us. So I called to get my account and routing number to file taxes. He asked for my social birthday address and phone number that was okay. Remind u this my second time calling you can never be so sure didn’t want my money to be sent to nobody else. So he looks up a totally different acct using my “information” I gave him and gives me a different person bank information I don’t know who it belong to but I called back a 3rd time because he sounded fishy I didn’t even hear him typing like I usually do when they’re asking for my information. I call back the third time the lady say “this acct # u gave me is registered to a different person after I already E-filed. After 3 years they have lost me. I don’t like the sneakiness when you guys getting wayyyy more money then I am and you have loyal customers and do them so bad !Show lessPrincess-Love
Developer Response
Hello, we are sorry to hear your experience and we would like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVTalk to your customers
I put in a dispute because someone overcharged me and the lady I talk to misunderstand me. This led to them dis activating my card WITHOUT telling me that they were doing it. I went to go use my card today and it wasn’t working and I had no idea why. We’ll come to find out after messaging like 7 people calling 4 more that I have to get an entirely new card because they can’t reactivate my card. Something needs to change. I was also giving misinformation by one of the agents that if i canceled the dispute that they could unlock my card. I now have to wait 7-10 DAYS or pay $24 to get a new card tm. This is absolutely ridiculous. First, you should notify people if you lock their card, especially because you don’t know that it was them in their account, there could be others that have access to those things. Second, you should make it so people are able to get their cards to work after something like this because I don’t have time to wait for a new card. I am a very busy person and don’t really have time to not be able to use my card. How am I supposed to eat? I don’t carry cash because I get paid through this app and there aren’t any ATMs near me to get it out. This needs to change. I do however really like this card and like that I can save things in labeled envelopes and see how much money I have at any given time. I also like that I can see exactly where I spent my money whenever I would like to.Show lesshails🍿
Developer Response
Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CVTHIS IS LITERALLY THE WORSE BANK EVER
They are the worse bank ever. They have the worst customer service ever. There is no amount of money they can offer me to take this review down. I'd give negative stars if I could. I promise you I would. My Reddit is u/renzi26. Reach out, and I will personally direct you to the direction of an actual Bank with actual competent employees, staff, features, etc. You'll be better off with your money in a shoebox. This is literally the only thing I've ever reviewed in my life. I received better service from a McDonald's milkshake machine than this scam masquerading as a "bank." When apple removes they from the App Store, I am going to max my speakers out, and dance at their funeral (p.s. they only reason it's a 1-star is because apple forced me to)Show lessrenzi26
Great, Cheap Feeling
The app itself is very good, the UI is nice and the colors make it feel more inviting. It suffers from the same deficits that lots of 3rd party apps suffer from unfortunately in having a layer of cheap feeling user interface design choices.
The aforemost of which is the animations feeling stiff, and sluggishness over slower connections. With some more polish, I feel like this app can be excellent. Just needs some solid talent and time put into design, I'll update my review when it comes true.Show lessJeremy Glazebrook
Can't put cash onto card.
The first time I ever had an issue with Wisely was when I tried to upgrade my card to recieve a transfer as a Christmas gift– it would never let me upgrade due to difficulties with taking a picture of my state ID. I tried it over 10 times and eventually I gave up as it wasn't that important to me and i could receive the money in cash.
However, recently, I have tried at numerous places (places that were told on the Wisely app that can allow for money to be added to the card [without fees apparently, but there was one, and I didn't mind that]) to put physical cash onto my card; all places told me they couldn't do it. However, everyone else I know (with different cards) were able to add cash onto their cards.
I also cannot transfer money from my Wisely card onto my new one due to "connection issues," yet every other bank is fine with transferring money from their cards.
I got this card through my job and I didn't mind the first issue of not being able to upgrade my card, but not being able to transfer physical money onto my card is when I began to have an issue.Show lesshuntreys
User beware.
I had to use this card for a new job. Money goes in quickly. But my card got hacked no fault to my own as I never got a chance to use it. It’s going on a month now of me not being able to access my money. Called them the day it got hacked. Got hung up out. Messaged them in the app 10+ times. Said they were going to have someone call me back. No one called. Finally after a month of not being able to pay my bills because they locked my account because it got hacked. I spoke to someone on the phone. Now they have to charge me 25$ to expedite my card so it doesn’t take 10 business day to get to my house. This is all no fault of my own. Haven't been able to pay mortgage or any other bills because my account had been hacked and locked.
Don’t trust the 21k 5* reviews I stopped sending money to this account and now I got an email saying if I don’t start using this account I’ll be charged fees. I have no access course I can’t use this account. Buyer beware this card/app is not what it seems.Show lessAll names taken making
Developer Response
Hello, I am sorry to hear your experience and would like to have this looked into. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, last 4 numbers of your card, and phone number. Thank you, CVworst app ever, considering legal action
this is by far the worst banking experience i’ve ever had. i hate to be a karen, but i’ve lost all respect for anyone who works for this company. i lost my card over three weeks ago and ordered a replacement, and i got no tracking information or updates. when i asked an agent after over 2 weeks of waiting they said it was in transit and should be there by the end of the day but 2 days later i still got nothing. another agent then said it should be here today, but it’s past midnight and i still have nothing. my account has been locked since this began, and i have no way of accessing my money. im just thankful i don’t need this card to pay any bills, because then i would have been absolutely screwed. this app made me lose what little faith i had in capitalism left, 0/10 if your boss offers this as a form of payment DO NOT ACCEPTShow lessfwisely
VERY, very bad
Hoping my review doesn’t disappear into the nether. Awful customer service these ppl have. just AWFUL. I now have to wait another week and half for a single check because after speaking with 4 different reps who all told me different information (one of which told me not to order a new card and it would be at my home by Monday, it is going on Wednesday and the card was supposed to be here last Friday. another of which quietly canceled my card and never sent a new one). FINALLY, a rep tells me after I give in and call a FOURTH TIME... very angrily might I add... that my address is incorrect. Low and behold. Not a SINGLE rep told me this information. Now, we wait and see if I ever receive this card. Very inconvenient for people with... I don’t know... lives they need to live? Bills they need to pay?Show lessbsmakqkwnnwnjwoaiq
TERRIBLE
I got my last paycheck on one of these horrible cards, I immediately started the transfer after my shift, no later than 12pm i had started it. I called three (3x) now and each person I had spoken to had told me the money would be in my REAL bank account BY today at 8pm (8/4), keep in mind I started this transfer on (7/30). The third time I called the lady told me to watch my profanity or she would drop the call??? I had said the situation was “stupid”. WHICH IT IS. I have bills to pay TOMORROW, they GUARANTEED the money would be in TODAY, they better pay my late fees and get my credit score back up if they are gonna be lying to me on when the money would be in my account. Not to mention in the App they keep ending my chats before they even start. Terrible customer service and a terrible company. You’d be better off with a check.Show lessolivia..111
