Leave a Review Healthy Paws App
Convenient app
The app is easy to use and makes filing claims for our pet a breeze. Along with the helpful app, we are very satisfied with the customer service at Healthy Paws. Claims are handled efficiently, the coverage of claims is clearly explained, and refunds are handled promptly.Ed4683
Developer Response
Thanks so much for all of your kind words about our easy to use mobile app and efficient customer service! We appreciate you being part of the Healthy Paws family. Give your baby a hug from us!Made BAD changes to the app
Used to be a quick and easy app to use. Of late, they make you enter login credentials EVERY SINGLE TIME. Only app we use that doesn’t store at least user name or allows for face recognition Login…Bl1422
Developer Response
Thank you for taking the time to share your experience with the app. We've recently introduced an automatic logout after 60 minutes of inactivity, a feature common among many apps. However, based on valued feedback from our pet parents like you, we're re-evaluating this. Our goal is always to provide the best experience for our users. We're excited to share that we're considering extending or even eliminating this logout timeline in our Q4 2023 release. We appreciate your input and patience as we continue to make improvements. Have a wonderful day!Always there
Fantastic company to insure my Poodle through. They have always been prompt and fair in reimbursing me for vet expenses. You shouldn’t have a dog without Healthy Paws.ThomasEllis
Developer Response
Thomas - We appreciate the kind words about our efficient claim and reimbursement processing. Give your Poodle buddy a big hug from us!Super easy and quick
Pros:
Peace of mind that both my cats have health insurance
Incredibly easy to submit a claim as everything can be done on your phone
Incredibly fast to respond to a claim and goes straight into my account (direct deposit)
Every experience has been great
Cons:
It’s insurance. You have to pay it every month.
Real life example:
One of my cats had to have emergency surgery to remove part of his tail which required a trip to the animal emergency hospital. Long story short, my cat’s tail is a little shorter, he’s back to being healthy, and a $3000 hospital bill came out to a $600 hospital bill thanks to Healthy Paws. They even followed up after to see how my cat was doing.Show lessEJC1414
Developer Response
Thanks for all of your kind words. We're glad we can play a part in making sure your kitties have access to the best available medical care. We hope your boy has a complete recovery from his tail surgery.Very Positive Experience
I have had a positive experience with Healthy Paws. I have a 12.5 year old Boston Terrier, who has had several health issues over the last few years. I signed up for insurance when he was 5 and didn’t use/need it for the first few years but his chronic issues started about 3 years. We have never had an issue with his coverage. HP has covered everything stated in their policy. Reimbursement is fast and easy. I usually send the claim before we even leave the vet’s office and have reimbursement within a few days. I’ve never had to wait longer than a week. The premium has gone over the years as to be expected with any insurance and sometimes the app seems not to work but the issue seems to be fixed now. Overall, very happy with HP and would recommend to any pet parent.Show lessMom of Teddy the Prince
Developer Response
We can't thank you enough for all of your kind words regarding our coverage and quick reimbursement. We are happy we can play a part in making sure Teddy has access to the best available medical care. Give your baby a big hug from us!So glad we have this insurance for or fur baby!
Healthy Paws has not only been there for us once but twice when Remy needed a very expensive surgery! When the surgeon says the cost will be 4k and if you choose not to do it the pups age comes into question. He was too young not to have a TPLO surgery. Then a year later it happened on the other side. Not his fault he has little legs and a long body! But now with the help of healthy paws he is a bionic dog and ready to run and play for another 10+ years with our family!Show lessMs Drie
Developer Response
We're sorry Remy needed that major leg surgery. So happy we could play a part in making sure he has access to the best available medical care. Give your boy a big hug from us!Great insurance
So glad I purchased insurance for my siamese kitten when we brought him home. They are very mischievous little animals and has gotten himself into some trouble twice requiring emergency room visits and treatment. HealthyPaws helped cover the costs and made the process quick and easy.Yota33
Developer Response
Glad we could be there when your kitty got into trouble:) We're happy we could relieve some of the financial stress of those emergency room visits. Give him a big hug from us!Healthy Paws to the Rescue again!!!
This is my second rescue that I have entrusted healthy paws with. My previous rescue was a sharpi lab who was abused. Needless to say… they ensured Bear was able to live out his last three years with the best possible care.
I now have Luna Belle, a 14 month red heeler… who I actually second guessed my decision if I needed the coverage. Thank god I kept the peace of mind because this week… three months after adopting, she became sick with pneumonia and bronchitis suddenly. She was misdiagnosed and had I not been able to pursue the best medical care, I may have lost her. The peace of mind knowing the policy is there when the estimate comes, allows you to not hesitate with the care of your animals. The process for getting the claims submitted and reimbursed is hassle free. And the customer support is great. I will always recommend and stand behind Healthy Paws. They truly have a great understanding and compassion for medical crisis that arise!Show lessLuna Belles Mom
Developer Response
We can't thank you enough for all of your kind words regarding our claims processing and customer service. We're happy we can play a part in making sure Luna Belle has access to the best available medical care. Give your girl a big hug from us!Used to Be Great
I LOVED this insurance when I first got it, now I’m paying more than triple from when I first got it (literally doubled for all three of my animals the past year) and they’re no longer quick to cover, IF they cover. I had to submit my last claim for my cat (which is covered per the policies) five times as it kept mysteriously closing on my account with no action. For the price at this point I’m spending half the cost of rent for three animals with half the support I used to receive and I’m about ready to just cancel entirely.Show lessyaitslit
Developer Response
Yaitslit - Thank you for being part of the Healthy Paws family. We’re sorry for the frustration with your recent claim and premium increases. Unfortunately, we cannot find you in our system using the limited information in your review. If you would, please email us using this “Contact Us” link (https://www.healthypawspetinsurance.com/contact) and reference where your review was posted. We will make sure this gets to one of our Customer Care Team members who can provide assistance with your claim, along with additional information on the factors that go into your premium increases. The Healthy Paws TeamHealthy paws claim process
My dog Zeus has been insured for the last 1 and 1/2 years. He was diagnosed with heart worm illness. He went thru the treatment protocol for the last 3 months. Healthy Paws processed all claims and reimbursed in a very swift manner. I am very happy with the claim process.Zeus mom&dad
Developer Response
We appreciate your kind words about our efficient claims and reimbursement processing. We hope Zeus made a full recovery from his heart worm illness. Give him a big hug from us!
