Leave a Review Lush Fresh Handmade Cosmetics
Broken.
Maybe it’s because I’m on an IPad, but literally nothing works aside from the listenable stuff. Girl, I’m not here for these audio tracks?? Let me shop for my silly little soaps?Corvus H.
Developer Response
Hi there, thanks for the feedback. I'm sorry to hear you're having some issues with this. Please try updating the app and restarting your device. If you are still having issues, please email wecare@lush.co.uk with screenshots and we can take a look into this for you.Missing
Needs store locator and favorites.PG6534
Terrible user experience
Cannot add gift message when order in app.Eltigrillo
Developer Response
Hi there. Thank you for your feedback. Please make sure to update your app as there should be an option below the shipping options where you can add a gift message. Just make sure to tick the box next to "Add a gift message" and you should be able to leave a gift message. Please bear in mind there is a character limit of 250.Bad app
I can't even scroll down to enter a different billing address, it keeps shifting back up and covering the option on iphone. So frustrating, can't even order.juanasrainbow
Developer Response
Hi there. We're sorry to hear of the issues you're having with the app and how it's not scrolling correctly. If possible, can you please email over screenshots, and a screen recording if possible, to wecare@lush.co.uk so we can have our app team look into this for you? Thanks.Cute interface but the website is easier to use
This app makes it hard to find what I’m looking for. I typed “bar soap” into the search bar and 4 items came up, none of which were soaps…
I’ll stick to the website. The previous app was just as hard to use in my opinion.Laurendelovely
Developer Response
Hi there, Thank you for your feedback on the app. I will pass this over to our App team to look into.Why is everyone so negative?
This app isn’t what I expected, however, I ended up loving it more than what I WAS expecting! I love that there are bath meditations/sound baths and that the app has transitioned to more of an “experience” app (although some may not agree with me). I can shop for my products online just fine. But I love that this app caters to your well-being and not just consumerism. Again, if I want to buy a LUSH product, I can just go to their website! This is an awesome app and I really enjoyed my latest bath listening to “Lakes”. I loved the Irish twist on it that transported me Ireland itself. So relaxing!
If I had one critique, it would be that the shopping portion is not user friendly. As someone with an IT degree, I would recommend changing the shipping tab to have a full menu of categories and more photos on the home page of the tab.Show lessnognic78294
Developer Response
Hi there! Thank you for this wonderful review! We're so glad that you are enjoying all of the features the app has to offer. I will certainly pass on your suggestion over to our App Team to look into :)Is there birthday freebies?
My birthday is coming soon, June 1st, and I would like to know if there were any birthday freebies and how I would be able to get them. I’ve seen videos about them having birthday freebies and them no having birthday freebies so I’m getting mixed signals. Also, there is no “Rewards” on the app so I am assuming there is no Birthday freebies but if there is please let me know!Show lessHi!!!!!!💕💕
Developer Response
Hi there, Thanks for getting in touch. We don't offer freebies for Birthdays unfortunately. But we do hope you have a wonderful birthday!Silky Underwear missing
Noticed silky underwear is missing from the app. So I’m going to stick with the website.bullmastifflover
Terrible, barely functions
North American customers can’t even sign in or update ANY setting such as billing info, shipping address or literally anything useful so why is this app even live? The whole purpose of downloading apps for shopping is for an easier customer experience and that could not be farther from what this is. Please add some useful features and maybe I’d use it more.Show lessIcesk834___
Developer Response
Hi there. Thanks for the feedback. We are in the process of bringing North American user accounts into the app. We don't have a time frame yet but it is coming soon..
i can’t log into my account on the appthe.cut.that.always
Developer Response
Hi there. Logging in isn't currently available in the North American region, however this will be available in the future.
