Great App, but complex
A great App, once you get used to it and find out where things are. It’s not intuitive for new users at all, in fact people I support who are new to IT and using Apps can find it very difficult to navigate on their own, without getting extra help. Just a simple thing like lack of a word like “receive” or “get paid” on the Home Screen for example is confusing. We see the word “Pay” everywhere and “send” at the bottom. Well who knew you go into “send” to receive? On the “send” page it still doesn’t say how to get paid, you have to dig a bit further, you go into “pay with a link” (still not receive or get paid) then you can “request”. You can tap the question mark, but that just shows how unintuitive it is if you have to do that. When some developers and “techies” (I’m one) write these Apps they do it and think everyone knows how Apps work rather than arranging testing and getting feedback from a non techie beforehand. This isn’t the only App like this, there’s loads, but developers please try to write better Apps with digital “inclusion” in mind, rather than “exclusion”. Thanks
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Bad side of PayPal. Why can't customer service work without a login?
I lost access to my registered PayPal number, now they must it must it's through the number before I will login to my Acc and there is no way I can take my money inside... Always saying failed to verify my identity... Over three days now I can't access my account
Latest update absolute disaster!
App is slow! When I click on notification app never responds, need to close it and reopen and if lucky this works on first try but usually 2nd time only…is a joke! How on earth can you get it so wrong!? Mind blowing…they as well removed clear all notifications which makes it even slower now to check all. Shame I cannot give a 0 as 1 star is too much bring back the old version which worked perfectly!
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WHAT HAPPENED
The latest update turned the app from native to browser based which completely made the app look and feel cheap and slower. This is meant to be one of the most polished companies but the new update is terrible.
Just use Square. Terrible customer service.
I had done multiple transactions using PayPal pos but out of nowhere needed verification from me. It just so happened this was while I was working with a high end client and they made me look like an absolute amateur. THEY said 3 DAYS TO REVIEW. Square took 60 seconds.
Oh and it was impossible to get ahold of customer service. I ended up using the chat and the agent delayed the chat until closing time and when I asked a question.. closed the chat chat on me! After 15 minutes of waiting. Absolutely ridiculous.
Oh and it was impossible to get ahold of customer service. I ended up using the chat and the agent delayed the chat until closing time and when I asked a question.. closed the chat chat on me! After 15 minutes of waiting. Absolutely ridiculous.
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