Leave a Review Banfield Pet Hospital
Thank You
My pup had his first tooth extraction(s) which sent my anxiety through the roof as I waited by the phone at work for a doctor to call. I received frequent updates and constant reassurance on Yoshi’s wellbeing. Yoshi and I appreciate the thorough, caring and empathetic staff at Banfield - Clifton Park.
Thank you so much for taking the time to answer all of my questions, address each and every concern and most of all caring for Yoshi with patience and kindness. He can be a bit grumpy, but I trust in due time, he will shower you all with his kisses for all that you’ve done. Thank you all for all that you do. We look forward to a lifelong partnership with the team at Banfield- Clifton Park.Show lessFlowerchild1989
Rating the app, not the clinic
Noticed that several reviews were for the service received, not the app. THIS review is only for the app.
I recommend it, and I’m looking forward to seeing how it evolves. It’s an immature app, still. Beyond the “viable release;” still several features away from being complete. The app is best viewed as a way to view past appts, past medications, and to make appointments.
With four pets, this is handy.
For developer and product manager: these are what I notice. Some are low-hanging fruit that would immediately enhance customer experience.
1. I can’t see the appointments I have scheduled in the future.
2. Asks to send notifications, yet provides no information about what notifications I’ll receive. No option to select notifications.
3. Does not integrate with the website; I have to log on again.
4. No way to indicate that an animal is no longer part of the household, although I can hide a pet from the dashboard view.
5. #1 and 4 tell me that this app isn’t fully integrated with the clinic’s medical records, which would be a valuable feature.Show lessClarityWorks
App has its conveniences but also not so much.
The app can be very useful, but it crashes often. If you close the app for any reason, it immediately logs you out. It may have a fingerprint recognition to enable, but for any newer iOS devices using face recognition that's not very useful. The “remember me” box is just as pointless if it doesn’t log me on and remember my password.
I logged in, left the app for about 30 seconds to confirm an appointment time wouldn’t clash with another in my calendar. In that short amount of time, it logged me out and I had to start over. I understand maybe logging someone out for security reasons, but even my bank will give me a one or two minute window if I close the app and go right back in. The app has great potential but I think it could use a few changes and improvements.Show lessSouthernGirl81
Pet care
Dr Wray and her team at Banfield North Ridge Are amazing. They care about your pet as if it was their own . We called due to our girl having a serious cough and she was able to be seen right away even though they had a full schedule . They took xrays and treated her so well . As a fur mom, I was so anxious and nervous of something very serious but they kept in contact the whole time and assured me everything is going to be ok and she will have a positive recovery . We will officially be switching to Dr. Wray and her team. Thank you north ridge for taking such awesome care of my fur child .Show lessMarcyThayer
Not a fan
This app can be helpful if/when it works correctly. I made 2 appointments at a location nearest me. They call to verify one but don’t see the other, even though I got an email confirmation. I get to the vet that I made the appointment for and get told there’s nothing on the schedule for me. The app shows my location for the appointment but I have to go to a different one. Once you make the appointment you can’t see upcoming visits only last time you were there. Would be nice to be able to just check the app to see dates/times/location where I have the appointment at.Show lessbusterTK
Dog was very sick
Tried to bring my baby in to be looked at because he wasn’t acting right and wouldn’t eat but none of the Banfield offices would see him due to no openings available. I think they should at least have briefly seen him to see if it was an actual emergency or not because our plan doesn’t cover hospital visits. We did take him to a clinic and it wasn’t an emergency AND it costed us over $800. I’m glad that he wasn’t in diabetic shock but they shouldn’t turn away animals that are very sick.Show lesskarlascott
Not user friendly
I am repeatedly logged out of my account even when I select the option to remember me. I can never use my fingerprint enabled log in and have to select it each time to enable fingerprint access.
I tried to use my password just now and was unable to log in. So I just created a new password that was the exact same as the old one.
Also the loading screen when making appointments is atrocious. It never loads more than like four hospitals. We should be able to see and load more hospitals than that. My puppy has been sick and I want to make an appointment ASAP I don’t care if I’ll have to drive all over my city to get her to an appointment I want to see all available appointments in my city. I don’t want to see the closest available two weeks out.
I think a lot needs to be improved on this app.
The only reason I gave two stars instead of one star is because of the 24/7 vet chat service.Show lessbluejayyyy
Program for both app and PC do not work
Not only can I not login on the computer for this program but I’m having the same issue logging in on the app for the iPhone. It wants me to create a new password because new features were added, which I don’t understand why I have to change my password for that. I tried creating a new password but it keeps giving me an error message saying the password I created didn’t work and to try another password. I did just that like 10 times and nothing. I contacted customer service about the issue but still received no response and it’s been nearly a week since I emailed them. Poor customer service and poor application access. What’s the point of having this app if it never works regardless of how one accessed it.Show lessfjf go jyihfh
Terrible app/web experience
One of the primary reasons I was initially interested in Banfield and their OWP a few months ago was that they (supposedly) offered a nice app for managing my pet’s health data and accessing payment info. Right away I realized the app was buggy- images wouldn’t load, the app would crash, etc. I hadn’t logged in for a while but needed to change my payment info. Tried to log in today to do so, but I couldn’t even get past the login screen even though I knew my info was correct. Was told to reset my password in order to enjoy the ‘new Banfield’ experience. Created and carefully entered a new password several times and each time was told I was using incorrect login credentials. Had to call customer support and they had to delete my user account and have me re-enroll, but they said their would be a delay before I could do so. Several hours later finally got into my account after completely re-enrolling, but everything loads so slow it took forever to accomplish anything. Terrible user experience and a huge waste of time. When I could finally get to the payment area I just went ahead and paid off the remaining balance on my account and turned off auto-renew. The vet services might be fine, but I hate this app and Banfield’s website and will never purchase an OWP again.Show lesscsfrost1986
Developer Response
Hi, we are sorry that you were having issues with the app. Can you write to us at MobileApp@Banfield.com? Kindly include a description of the issue you are facing, your iOS version, and your app version. We will investigate immediately & solve the issue. -Charles, Digital TeamThe app used to be good.
The app was good... until now. The app forced me to update it and is now forcing me to change my password, okay fine. I have no problem doing that except every time I try to do that the app sends me the link to change it, I click it and then... nothing. The page never loads so I’m stuck in a vicious cycle of I can’t access my account and I can’t reset my password. Before this the app was okay. I liked it. Now I’m just annoyed and ready to delete it which is aggravating because that’s how I keep track of the boys appts. Hopefully they fix it soon.Show lessLiliRoseKep
