Leave a Review Banfield Pet Hospital
Features missing
Another app update-and it wants me to reset my password AGAIN. Why should an app update need me to get a new password. Also, I can’t even do that because the link it forces you to just says the server isn’t responding so I cannot get into my Banfield account at all currently. Outside of this, the app is SO slow. Booking an online appointment they always call and say they don’t have that time/date so what is even the point of this feature.
With this new app version you can no longer see when vaccinations are due and I can only see pets last three visits. Other features also seem to be missing like my pet’s medications. Previous version of app was also slow but had much more useful information. This new version is slow too, takes forever to load something or try to schedule an appointment. Most of the reviews over the last 6+ months are 1 Star!Show lessBDGR1986
Developer Response
Thanks for the review. We'll be making regular updates to the new app and will be adding these features back to the mix very shortly. If you have any other feedback or ideas on what you'd like to see in the app, feel free to email us directly at MobileApp@Banfield.com.A great app for a great company
It just makes it super easy to take care of our little fur babies. Banfield has never done me wrong and I know I can trust them with my fur baby at any location really because you can tell that they have a thorough hiring process so they only get the most friendly and best people for the job. Would recommend for anyone who hasn’t try it and also to check out the pet plans. The pet plans are a great way to make sure you fur baby is always taken care of at an affordable price.Show lessbatflepuff
Tech Support & Banfield
It was necessary I contact Tech Support in order to get my on-line account set up on my phone today. I am so pleased with my decision to select Banfield Pet Hospital for my new little kitty’s care, and the tech support I received today was invaluable. She was very patient and helpful with getting me all set up. The doctors & staff have also been extremely helpful and caring. I honestly feel that I could not have made a better choice in selecting Banfield Pet Hospital. Thank you!Show lessJax's Mom :)
Love Banfield but not this app
I preferred the older more colorful version that was actually easier to use. I absolutely hate the appointment scheduler now as it is too limited and won’t let me set up a drop off and keeps showing me that my vet is booked up for the next few months. That is just ridiculous and makes me want to throw my phone across the room. I have been using Banfield for almost 20 years and my dog has bladder stones and the only vet I want to see is his regular vet Dr. Dolese in Sterling VA. I’m not going around all over the place to just any Banfield doctor, not for an ongoing issue. It would be better to let us choose our appointments by doctor over a range of days and let us choose drop off or in room. 99% of the time I have to do drop off anyway. I REALLY don’t like an app making decisions for me.Show lessFantasialynn
Developer Response
Fantasialynn, it sounds like something isnt quite right as you should have the capability to chooe an appintment slot by hospital location AND provider. Please reach out to MobileApp@Banfield.com or call our customer service number at 877-656-7146 and we'd be happy to help you work through the specifics. Thanks for the feedback again Fantasialynn and I'm looking forward to our being able to help you solve these issues quickly. - Mike, Digital TeamApp is okay, service is uneven
This may not be true of every location, however the Traders Point store in Indianapolis’ staff hung up on me after leaving me on hold for several minutes. All the while knowing my dog is at home unable to walk. So, I went in to chat with a Vet and all they did was tell me exactly what they could not do. They vet with whom I was chatting left a note and then FINALLY a manager was able locate the medication and manually bring it to this store. Why no human person could have said that to me and me having to turn to the chat feature to get someone to show me some respect after being hung up on, God only knows. I pay for my plan every month, the app never stores my password and never logs in using FaceID because it has not been updated in years. At least the staff treated me well, until my dachshund’s last nail trim which they decided to skip every other nail. Thank he incompetence at this office is staggering. The app cannot make up for that.Show lessKingLiontruth
Developer Response
Hi There - I'm really sorry to hear of your recent experience. If you would like to discuss with someone in more detail, I would highly recommend reaching out to our client advocate team at 877-500-2288 or by emailing internet.inquiries@banfield.net. As for your problems with the app, have you enabled "remember me" when you login and/or "touch ID" from your app settings? Taking these steps should make logging in much easier. Hopefully this helps - thanks for the note, TylerNew and improved?
I’m not sure about the negative reviews from a while back but this is basically like an EMAR for your pet. The vet chat works well, Dr Perkins addressed my concerns before my pup was scheduled for neutering within the scope of her abilities online (it’s like a suggestion section, they can’t really diagnose or prescribe over chat I’m guessing for legal reasons) I’m about to use it again now actually. The fact that you can check everything (weight, vax schedule, visit summaries) through this app makes it 5 star.Show lessMikaelDjur
Awful app
The Banfield wellness plan is a great plan to have. With that being said, everything else about it is pretty trash. First of all the app is not easy to use and the mobile website is even worse. Specifically when it comes to payment.
For starters they only let you sign up for auto pay. Which isn’t so bad until you can’t make a payment or there is an issue with billing and the they charge you a TWENTY DOLLAR late fee. To put that into perspective that is a little less than half of what my plan costs and if I chose not to get the heart warm pill and only had the basic plan that 20 dollar late fee would be 2/3 the cost of the monthly bill.
Now this wouldn’t be an issue if you could just sign on and pay the bill before the due date. But it’s not that simple. 1) They don’t have any notification reminders of this being due and oh wait I forgot 2) you can’t even pay your bill on the app?! And 3) to pay your bill early online you have to go through sign in, account, manage payment, than scroll down until you find the make a payment option, than it redirects you to another site and makes you put in your card information again.
Overall the process is not user friendly and to me its pretty obvious that it’s a good way for them to make an extra 20 bucks for late fees a month.Show lessHannyIII
Developer Response
Hi There - First of all, thank you for this feedback. We are in the process of rebuilding our website and are working to make this process easier to understand and navigate. We apologize for any inconvenience or confusion this has caused. If you have any issues in the future, please reach out to MobileApp@Banfield.com and we can discuss these issues in more detail. Thanks, TylerLove Banfield Clinic In Carrolton
We have used Banfield Clinics all over the state of Texas! We have moved a few times, since we have had Bear, the past 4 years.
We left the Carrolton area in December of 2018 for North Richland Hills. There are plenty of vets around here including a few Banfield clinics. Our family, especially Bear fell in love with the front staff, the vet techs, Dr Martin & Dr Bell. There was one vet tech in particular who got down on the floor to all Bear to check her out and make him feel comfortable. It didn’t take my big Pit Bull baby long (maybe 45 seconds to a minute to fall in love)! Next thing we knew he was sitting down her lap like and child would. Just confirms my gut feeling that he doesn’t realize he’s a dog. He used to never go in back with the lab tech in Grand Prairie or Mansfield. I would have to walk him back there in that (employee only) get him comfortable and then walk away. The vet tech in Carrolton named Amanda earner his trust and would follow her anywhere. So we still drive from North Richland Hills to Carrolton to get his health care. We move that Carrolton family. Unfortunately, we learned here recently Amanda and her man have moved to Colorado, the only positive is she’s still at Banfield in Colorado. Amanda Bear misses you so much. The Banfield Carrolton team gets an All-Star team in my eyes!Show lessJK Davis
Developer Response
Thanks so much for leaving such a nice note - it really means a lot. So glad to hear you've received such great care over the years!Love the app
I love the app because you can view pet records and payments; As well as, schedule office visits. I would like to see a change in the app that will allow me to see the diagnosis as well as the medications prescribed during the visit. Currently the only way to see some of this is by selecting the time line. Unfortunately, you do not see the office visit notes that our made part of the record.Show lessMickyD1957
Don’t trust the appointment scheduling feature
Two weeks ago my cat got the sniffles and I scheduled an appointment using the app. It told me the next few appointments available at my location, I selected one, it told me it was scheduled and even added it to my calendar. Before the appointment rolled around she seemed much better so I went on the app to see if I could cancel the appointment. It said there were no scheduled appointments.
This week she started having symptoms so I went through the scheduling process again, making sure it said I was done and it was automatically put on my calendar. I checked the next day and it said no appointments were scheduled. I called Banfield and they had no record of her appointment and didn’t seem at all concerned that the app wasn’t working. I would not have been happy if I had shown up and was turned away.Show lessMusicalHigh
Developer Response
Hi There - Thanks so much for this information. Our team believes they've isolated the use case that is causing this issue and is working on a fix to be released within the next couple of weeks. We're hoping to have this resolved very soon! Appreciate you bubbling this up to us - very helpful! Tyler
