Leave a Review Banfield Pet Hospital
Good information available but frustrating
I do love that your pet(s) history/records are available in the app however when I tried to request an appointment, for date/time then had to text my husband to see if he could take her, went back to app and had to start all over. His schedule isn’t the same everyday so I do have to check and it’s not like appointment are readily available. That’s another issue I have with Banfield, trying to get an actual appointment and not “drop off” is ridiculous, some are a month or more out...but that’s not related to the app.Show lessJeremy hutchison
Could be better
I do not like the fact that I can’t edit my pets name to add a last name. I also do not like the fact that I cannot delete my pet when my pet passed away. In addition I do not like that it did not have a notification or a warning that my wellness plan was about to expire. I had requested and appointment never got a call back, request a second appointment got a response but the appointment never showed up on the app. Now my pet does not have an appointment because the wellness plan expired and they still have yet to reach out to me.Show lessgang_gang unit
I Hate This App
For some reason if you dont log in to this app often (once a month about) the app wont let you log in. The app constantly says the password is incorrect, even though it isn't. Then if you redo your password, it still wont let you log in with your new password. I have this issue every time I need to go into this app to check my pets appointments or info, which is about every 5 months. I completely hate this app! I am never able to check my pets info and end up having to call the vet instead. Which is a pain because you always get that one receptionist who never lets the vet know what information u need. I end up having to call all day or all week. If this app worked better than i wouldn't have this issue.Show lessAngrymonkeymermaid
In love for years!
I have been taking my pets to Banfield for at least 5 years. When I found out about their app, it made my life a lot easier. I was able to request an appointment, check my pet's lab work results, view her medical history, and so much more. The only problem I have is appointment setting. You are able to request, but it isn't guaranteed. I feel they should display only available times and dates. Minor fix. I still highly recommend this app.Show lessms.katiee
5 stars x 2
I was skeptical about using Banfield at first. I NEVER would have considered bringing my pets to Banfield. After all, it's not your neighborhood vet; Banfield is a subsidiary of PetSmart - a "chain"-type business. Luckily my wife ignored me & went to Banfield per a few recommendation. To my surprise, the cost/value of their healthcare programs & the quality of their veterinarians & pet care are excellent! We have been w/them for 4+ years & are very happy. So, what's the likelihood that they would create a great app? Again, my expectations were low, but they did it! It's a stable and basic, but mostly comprehensive app - find closest Banfield, keep basic healthcare records, setup appointments & get reminders, keep a journal, & other features. If you bring your pets to Banfield, don't hesitate using this app. If you are in need of a veterinarian hospital, consider Banfield.Show lessscottvhart
