Leave a Review Banfield Pet Hospital
New version got rid of every reason it was great
I loved this app so much. You could see so much. Biggest thing was you could see (and screenshot and send to your groomer/boarding place) all their pupdated shots. You could see what’s going to expire and when. Now you see nothing. My FAVORITE thing of seeing their weight from when they were 8 weeks old until current IS GONE. Which makes seeing my dogs weight loss progress (not only gone) but harder to track. I not the person who doesn’t ever do updates on my phone.. I do them happily. BUT I have never wish so much before that my auto updates were turned off.
I’m so disappointed Banfield. I actually just recommended another corgi new to the area to you- mainly of course because one of your vets - but also because of this app.
I decided to write a review PRAYING you would fix this. Please, bring back the old version. Or at least bring back all the items that were available to us and keep your new format.
Ugh... I have no reason to even use this app nowShow lessFLCorgiMom
Developer Response
Thanks for the review and the feedback. The good news is, we'll be bringing back these features soon and will also be updating the app regularly in the future to ensure it's providing the most possible value to our clients. As we finish development on these new features, please feel free to use our online portal to access this information at MyBanfield.com. In addition, would love to connect directly with you to help understand what might be most beneficial to you as we move forward with the app. Feel free to email us directly at MobileApp@Banfield.com. Thanks again, TylerDon’t update!!!
Strongly recommend avoiding this update. I have the older version on another device, and I will not update it to the May 2019 version. Although there are a few nice bells and whistles, the gutting of the available data makes this app *far* less useful than it had been. The good news is that, at least for medical histories, the old app still has access to all the data (not just three visits—and the old app is more up-to-date as well). Reality is that the old interface may have its problems, but it’s functionality is far better than this “improved” version.Show lesssolovyei
Absolutely terrible
I’ve been using the app happily since 2016 and since one of the last updates, you can no longer see what your animal is due for or when. The app basically refers you to the website for anything beyond seeing your animals chip id number. Pointless is a great way to describe it now. I got the app so I don’t have to call or visit the website. Now that you’ve updated it and I can no longer do anything without going to the website, I no longer need the app. Great job. Slow clap for the developers, everyone. Do us and yourselves a favor and put the app back the way it was. Too bad there’s not a way to give it less than one star.Show lessJFKPhotography
Please bring back many of the old features
The new update is certainly more visually appealing, but I used the journal to keep track of one dog’s seizures and another’s breathing rate, so if there’s a way to recover that information it would help a lot.
I also appreciated the weight over time feature, which helped me visualize my pets’ progress over time.
I understand you may have wanted to declutter the app, but those were useful functions. At least have a way to recover the old journals.Show lessSlipping.Star
Wish it had one major feature, but other than that really nice to have app!
It’s nice that it can easily show you your pet’s vet records in one place, but a major improvement would be a one sheeter/screen that I can send as a PDF or at least screenshot, where it shows my pet’s name, vet, and vaccine records (either when it was given last or when it is due for) for boarding kennels who need the records. Having to screenshot a snippet of the records, one screen at a time to get all of the info needed, not to mention it doesn’t even show my pet name at the top of the records, is highly inconvenient.Show lessJaisamp
Banfield
I see a lot of people stating that Bandfield is a subsidiary of Pet Smart. Well, it’s not. Banfield is owned by Mars. It is just convenient to rent a retail space inside a pet store.
I have been a customer for 14 years now in 2 different states. Banfield may not be for everyone, I find it convenient and have had 4 pets enrolled at a time.
Do I have a preference for doctors, of course, I do. You can tell whose is just looking at numbers and who is in the profession for the animals. Just recently moved to a different town and made an appointment for one of my fur babies and was delighted with the veterinarian and her staff.Show lessspaceplanner
Pet information
I was very disappointed with how slow this website goes. It seems to take forever for anything to populate. I wanted to find a record for proof my dog’s rabies vaccine. I when I found it there was only a date but no information stated it was current. I went on my phone app & found it staying the rabies vaccine was currently but couldn’t really print to out. The app took some time to use too. The information is maybe all there but the website & app are slow & not easy to navigate when you are in a hurry.Show lessCostco Citibank
Poorly functioning app
I just downloaded app and already I can tell this is not a well put together application. For instance, the app keeps logging me out immediately after I sign in saying that my login session expired... really? In literally 5 seconds it expires? Lol. This has been going on for the past hour.. Also, states that my dog is OVERDUE for comprehensive exam on November 28, 2018... today is September 28, 2018. It’s really incomprehensible, the malfunctions of this app. To add, I just got a kitten that I want to get a wellness plan for as well, there is an option to estimate cost for wellness plan, I fill in the info and hit calculate and... NOTHING, it just refreshes page. Wow. First impression is not good for this app. Please fix issues or get better IT. Thanks!Show lessKiwi070
One thing needed
Banfield has provided excellent care and medical plan for my senior dog. Now my new pup has turned 2 and the care and plan is excellent. As for the app, it is fine for me to check things but one thing is missing (unless I haven’t found it). Because my gal is a therapy dog, she needs to present paperwork concerning rabies and fecal testing. I wish there would be a page that shows due dates for everything not just what is needed at the next appointment—in other words, a page like the top sheet that I get to take home after an appointment that includes regular inoculations and tastings.Show lessJEANandlibby
It’s great but...
I love the app. I love being able to see what my pet is due for and when it’s due and being able to request appointments and keep notes on my pet; however, I think what would make the app better is to allow clients to see their vaccine history. So not only will they see when their pet is due but they’ll also be able to see when the vaccine was administered. That would limit calls to Banfield Pet Hospitals to allow them to answer more urgent calls faster than if they’re having to fax vaccine records, give verbals to groomeries or other hospitals, and clients. When this happens, I will gladly change my rating to a 5 star. It deserves it, we just need to fix this minor issue.Show lessWesie-bear
