Leave a Review Banfield Pet Hospital
Appointment Scheduler is garbage
Takes forever to load, filters for In-Room just flat out don’t work with “Next Available” searches even though it shows it as selected, the results returned are for Drop-Off.
Selecting a time is super annoying, the collection/scroll views containing the selectable time slots keeps resetting its contentOffset.x on “did end” decelerating, guessing there’s a some cruft in the delegate method handler there that incorrectly setting the contentOffset for a false positive on an edge case condition.
All the Banfield locations are swamped with calls in my area, probably because the scheduler isn’t working and they just want to make sure they’re getting the correct appointment type/time/etc down on the books.
Requests are still slow af, the app appears to still be using a single threaded network request system where any pending requests on any other screen block new requests until completion or timeout.
Not everything is as slow as it used to be, I will give them that. There have been some improvements. It used to take MINUTES to load the pet images and the home screen, now it takes about a minute at the maximum. Still slow af, but better than it was.Show less.Beltalowda
Developer Response
Thanks for the thorough review. We'll add a few of these items directly to our backlog as we continue to make improvements. If you have any other thoughts, our development team would love to speak with you in more detail. Feel free to reach out directly at MobileApp@Banfield.com. We appreciate it!Difficult logging on!!
I really HATE this new updated version!!! Everytime I try to log on to my account I have to reset my password and even then it still won’t let me log on to my account!!! And when I do finally get through to my account it never remembers me and I have to go through this stupid process all over again!! I’m extremely frustrated and annoyed with this version...
I’m I the only one experiencing this??Show lessMbjlife
LOVE BANFIELD!
Our vet is amazing! I took them to Banfield when it was at Petsmart, and love the new office. They have been so welcoming, fantastic and caring with both my fur babies. Their Optimum Wellness Plan is a MUST for any pet owner. I am so happy with it. 24/7 vet chat, routine vaccines, unlimited office visits. It has truly helped us! The App is wonderful. Schedule your visits, vet chat, and keep up to date with your pets records. It’s easy to pull up your pets records for the Groomers. It has it’s own section just for that. Fantastic! 💕💕💕🐾🐾🐾 5 PAWS ALL THE WAY!Show lessDogMomMissy
Banfield clearly investing in the app
I rarely write reviews but this app has come a long way, adding 24/7 vet chat and making the appointment process 100% online (previously they’d have to call you back to confirm) and ability to easily add to the appointment to your calendar.
So clearly the powers that be at Banfield have decided that investing in mobile (and web) is a priority and have hired a solid app dev team/shop. Well done!
One small bug: image uploads in the vet chat doesn’t work (ios 13.1.2 on iphone 11 pro), but email workaround does the trick.Show lessNope Nope Noooope
Hard to use
I’m pretty tech savvy and i find this app very hard to use. First i hate that you have to constantly log in after you’ve opted to stay logged in. Also, when booking appointments it’s confusing. You can’t just select a hospital and a day it pulls up other hospitals in the area and basically forces you only book on the next available appointment even if you have a specific day in mind. It said there was no appointment available for my specific day but when i called they had many options. I like that i can see medical records but as far as the update is concerned it’s not helpful. Trying to do too many things and not simple.Show lessAlib0929
Love Banfield Hate the App
The concept of this app is a great one but I’ve never been able to complete a task using it. I’m either logged out, submissions get stuck in process, I can’t log in, or the app just shuts down. I’ve tried scheduling appointments through the app several times and have never been successful. More time was wasted attempting to use the app than it would have taken to call. I can’t rely on using the vaccine record feature because the app is so unpredictable. This app could be so convenient if it would work properly.Show lessMcRaynor
What happened to your App?!
I’m very disappointed ☹️ I had everything in my app to where it was easy. Now that you have the new version it doesn’t recognize me or my pet. I have had banfield membership over a year. Now when I get locked out I have to request to get in and when I get in it’s the old version where all my information is there. I don’t know what you guys did to change it but it’s not a compatible version anymore. ☹️☹️☹️Show lessWalkthedinosaur!
Convenient as it gets!
I’ve always enjoyed going to Banfield pet hospital for my dogs because they also get groomed and do the dog day care and hotel, events etc. so out of that convenience I started the clinic. We’ve now been going 4+ years for my two dogs and my cat.
They have since made some super useful updates that I LOVE. 1) online booking - this is MAJOR for me. My schedule often interfere with reaching many places during regular hours. 2) notifications - reminders are the best! 3) access to all records in real-time like vaccine info etc. this was surprisingly helpful when I took them to an event at Petco and was asked for proof of vaccines (which who carries that on them at all times) fortunately we were able to pull up app and provide required info and get on with our day!
My location - Crystal Lake IL - is amazing. Super kind and loving staff! Thanks Banfield I’m Crystal Lake IL!!Show lessjuni.guerrero
Developer Response
Thanks so much for this note - really great to hear your pets are getting such great care at Banfield and you're finding the new app useful!Not happy with the update
I have had the app since I got my puppy three years ago and this most recent update is not good. It’s appears to be only good to see past visits and to make appointments. I liked that the vaccines records were in the old app easy to find in the event that I needed to pull them because she was getting groomed at somewhere new. Now when I go to look for her vaccines I have to go through every appointment she has ever had. Bring back some of the simplicity of the app. Change how it looks fine but don’t change the important stuff. Not happy with the update.Show lessTechteach2022
Lost the vaccine summary feature?
I used to be able to pull up a summary view of vaccine history for my dogs that I used to check to make sure they were up to date. I also used it as a reference for groomers, daycares, and boarding facilities who need proof of vaccinations. The new app is slick and all, but that summary view was the single most valuable feature for me. Now I have to go back to remembering to get a print out of vaccine history or open each record in the timeline one by one and I’m not sure what the logic is in the new app for how far back that timeline goes.Show lessDoubleDomtendre
