Best Customer Service App Alternative

Quo (formerly OpenPhone)

Business calling and texting

Free

This app provides a unified platform for business calls, texts, and customer information, enabling personalized customer relationships at scale. It features AI-powered call answering, flexible routing, and a mini CRM to ensure no customer is missed and to facilitate business growth.

FrontApp

Customer operations platform

Free

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

ServiceTitan Field

The go-to tool for technicians

Free

Empower field technicians with comprehensive job details, customer history, and communication logs. Streamline service delivery by creating estimates, recording work with photos, and accepting payments directly in the field. This app ensures seamless, real-time synchronization with office operations, eliminating the need for manual paperwork.

ServiceNow Agent

Get Work Done on the Go

Free

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

CallAssist: Customer Support

Fast Service Calls, Get Help

Free

This AI-powered assistant helps you bypass long hold times and complex phone menus to connect with customer support instantly. It finds the right contact number, navigates automated systems, and can even assist with chat or web support for faster resolutions.

Medallia Concierge App

by Medallia, Inc.

Free

This business app enables companies to communicate with customers through texting and other mobile messaging channels. It offers tools for real-time engagement, support, and response, providing an instant and seamless customer service experience across various industries.

Yandex Telemost

Video meetings and chats

Free

This application facilitates seamless communication through video calls and chats. Users can create groups, channels, and engage with features like polls, emoji, and audio messages with transcripts. It allows for easy searching of messages and contacts, and joining calls without an account.

AnswerForce

24/7 Live Receptionist Service

Free

This app provides 24/7 live receptionist services to ensure instant customer responses and excellent support. Manage your business communications on-the-go, access call data, and respond to customer messages directly from your smartphone.

The Customer Factor

by The Customer Factor LLC

Free

Manage appointments, estimates, and invoices with ease. Navigate between jobs using integrated map services. Capture signatures, photos, and process payments directly within the app.

1440 Mobile

Customer Engagement App

Free

This app streamlines customer engagement for mobile employees by unifying communication channels like SMS, WhatsApp, and chat. It offers deep Salesforce integration for CRM data access, AI-powered reply suggestions, and tools for efficient team collaboration.

My Consumer Cellular

Big Wireless coverage for less

Free

Manage your wireless account easily from your smartphone. Track usage, pay bills, and upgrade plans. Access customer support directly through the app.

Field Service Software Tofu

Estimate, Invoice, Schedule

Free

Manage your field service business with this all-in-one app. Streamline job scheduling, create estimates and invoices, track payments, and manage client information. Stay organized and connected whether you're in the office or on-site.

Lakeview Mortgage

Your mortgage on the go.

Free

Manage your home loan finances with ease. This app allows you to make payments, review statements, set up autopay, and track your loan details. Access your mortgage information and agent assistance 24/7 for convenient account management.

Newie

Sell any service in seconds

Free

This app allows service providers to easily sell their services and manage payments, subscriptions, and customer interactions. It streamlines administrative tasks, enabling users to save time and increase earnings. Buyers can securely purchase services with a simple, one-tap sign-up process.

HelloApp

Where Every Service Says Hello

Free

Access a wide variety of services conveniently delivered to your home. Connect with professional providers for beauty, home maintenance, pet care, and more. Book easily, pay securely, and enjoy on-demand convenience.

Virtual Assist

by Allstate Insurance Company

Free

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

IDS Service Mobile

IDS Service Mobile App

Free

Empower service and parts employees to manage daily tasks remotely within a dealership. This app streamlines operations, boosts technician productivity, and accelerates customer checkouts by enabling on-the-spot payments and updates.