Waste of money!! Will not track purchases for roundups
I have had this app for a short period of time and been wondering why I even paid. The app is not pulling transaction history from my Wells Fargo accounts. I have followed troubleshooting steps with no resolution. I have submitted help tickets with no response. At this point I am ready to get a refund. It sounds like a good idea but is not working.
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Thieves
Downloaded the app and they charged me $85 without doing a damn thing. Called my bank and put stop payment and had to go through hell to get my money back.
Great app
Helped me pay off my loans from different lenders
Not sending payments lack of support
Even that my threshold was setup for 100 dollar, the app didn’t send any payments for two weeks. Support didn’t even check my account because their replied clearly that showed that they didn’t even take the time to review what I was referring to. Support takes days to reasons. At first I was excited to try this app, but definitely cancelling now. The lack of support and the app issues aren’t a good sign to keep paying a monthly subscription.
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Deceptive Fees and business practices
I signed up for this app and nowhere did I select an annual subscription option. I linked my accounts and signed up to make an initial $20 deposit the next business day. I did some googling and saw how much the fees could be and decided to cancel my account. I was literally signed up on Changed for less than 15 minutes before I cancelled. I woke up the next day to a $132 charge to my bank account! Now waiting on customer support to tell me whether or not I can get a refund. Hopefully they oblige or I will be filing a dispute with my bank and contacting an attorney. Outrageous!
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